Shubhank Sharma
Raipur
Summary
Dynamic professional with a proven track record at ICICI Bank Ltd, excelling in sales analysis and customer service. Expert in financial reporting and regulatory compliance, I successfully implemented customer satisfaction processes, enhancing service standards. Adept at collaborating across departments, I drive impactful marketing strategies and foster strong customer relationships.
Overview
7
7
years of professional experience
Work History
Assistant Manager
ICICI Bank Ltd
Raipur
11.2023 - Current
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Resolved customer issues in an efficient and timely manner.
- Implemented best practices regarding customer service standards across all channels.
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Collaborated with other departments within the organization on various projects.
Marketing Executive
Sankalp Homes
Raipur
06.2018 - 10.2023
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Conducted market research to identify consumer trends and preferences.
- Developed marketing strategies and campaigns to increase brand awareness.
- Organized promotional events such as conferences, trade shows, and product launches.
Education
MBA - Management
Chhattisgarh Swami Vivekanand Technical University
RAIPUR08-2023
BBA - Management
Pt Ravishankar Shukla University
Raipur07-2016
Skills
- Sales analysis
- Point-of-sale systems
- Customer service
- Inventory management
- Financial reporting
- Project management
- Market research
- Data management
- Customer relationship management
- Regulatory compliance
- Sales forecasting
- Customer service and satisfaction
- Customer relations
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Assistant Manager
ICICI Bank Ltd
11.2023 - Current
Marketing Executive
Sankalp Homes
06.2018 - 10.2023
MBA - Management
Chhattisgarh Swami Vivekanand Technical University
BBA - Management
Pt Ravishankar Shukla University