Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Contact
Education
Work Preference
Timeline
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Shubhankar Sengupta

Shubhankar Sengupta

Gurgaon,HR

Summary

Dynamic and results-oriented professional with extensive experience in customer service and support. Proven track record in enhancing customer loyalty and reducing churn through exceptional problem-solving and client relations skills. Proficient in digital literacy and, adept at learning new technologies quickly. Successfully managed critical banking operations, demonstrating a strong ability to meet and exceed KPIs.

Overview

3
3
years of professional experience

Work History

Customer Care Specialist

Admiral
Gurgaon
02.2024 - 12.2024
  • Mitigated client concerns swiftly, leading to decreased attrition rates.

Assistant Manager

Axis Bank
Noida
09.2023 - 11.2023
  • Resolved concerns involving credit card loan applications, installment bookings, and foreclosure processes.
  • Developed new prospects for various loan offerings such as personal, home, and gold loans.

Customer Support and Voice Analyst

Teleperformance
Gurgaon
08.2022 - 08.2023
  • Delivered exceptional customer support for the credit card department, exceeding expectations and boosting customer loyalty.

CS&O Analyst

Natwest Group
Gurgaon
08.2019 - 07.2020
  • Ensured successful outcomes for customers and businesses by adhering to KPI targets.
  • Offered expertise to enhance the efficiency of NPMAS and Bereavements operations.

Education

BBA -

Guru Gobind Singh Indraprastha University
04.2019

Higher Secondary -

Delhi International School Dwarka
03.2016

Skills

  • Digital Literacy
  • Quick Learner
  • Client Relations
  • IDE
  • Excel

Accomplishments

  • Got the most improved agent certification for the month of May'24

Contact

Gurgaon, India 122001

Education

New Delhi,DELHI

Work Preference

Work Type

Full Time

Work Location

On-SiteHybridRemote

Important To Me

Career advancementPersonal development programsPaid sick leaveStock Options / Equity / Profit Sharing

Timeline

Customer Care Specialist

Admiral
02.2024 - 12.2024

Assistant Manager

Axis Bank
09.2023 - 11.2023

Customer Support and Voice Analyst

Teleperformance
08.2022 - 08.2023

CS&O Analyst

Natwest Group
08.2019 - 07.2020

Higher Secondary -

Delhi International School Dwarka

BBA -

Guru Gobind Singh Indraprastha University

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Shubhankar Sengupta