Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

AMAN

New Delhi

Summary

Results-driven professional specializing in technical and customer support for tax TDS and GST software solutions. Expertise in resolving client queries and guiding software implementation for compliance. Focused on improving user experience through effective communication and problem-solving. Seeking a challenging role in a technology-driven company to leverage client support skills.

Overview

3
3
years of professional experience

Work History

Customer Care Executive

Perfect Info Solutions Pvt Ltd
New Delhi
04.2023 - Current
  • Provided technical and customer support for clients using Tax, TDS, and GST software solutions, ensuring smooth day-to-day operations.
  • Assisted clients via phone and remote support tools, resolving queries related to software functionality, configuration, and troubleshooting.
  • Guided clients through software setup, usage, and compliance updates, helping them stay aligned with government tax regulations.
  • Coordinated with internal teams to escalate and resolve complex technical issues, minimizing client downtime.
  • Delivered product training and onboarding assistance to new clients, enhancing user adoption and satisfaction.
  • Maintained detailed logs of client interactions and solutions, improving efficiency of knowledge base for future support.
  • Handled support requests with professionalism, consistently maintaining high customer satisfaction ratings.
  • Stayed updated with taxation laws and software updates, enabling timely and accurate support for clients' evolving needs.

Education

B.A - History Hons

INDIRA GANDHI NATIONAL OPEN UNIVERSITY
New Delhi, Delhi, India
07-2023

12th passed -

CBSE
New Delhi, Delhi, India
03-2020

10th Passed -

CBSE
New Delhi, Delhi, India
03-2018

Skills

  • Customer relationship management
  • Customer support
  • Problem solving
  • Digital literacy
  • Software troubleshooting
  • Knowledge base management
  • Tax compliance

Personal Information

  • Date of Birth: 02/09/02
  • Nationality: INDIAN

Languages

  • English
  • Hindi

Timeline

Customer Care Executive

Perfect Info Solutions Pvt Ltd
04.2023 - Current

B.A - History Hons

INDIRA GANDHI NATIONAL OPEN UNIVERSITY

12th passed -

CBSE

10th Passed -

CBSE
AMAN