KISHORE PATTHIRI
Hyderabad
Summary
Customer Support professional with 2 years of experience in technical customer support, CRM, ticketing systems, SLA compliance, troubleshooting, escalation management and customer relationship management. Strong communication and analytical skills with experience supporting customers via phone, email and CRM platforms.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
Digitide Business Solutions (CONNEQT BUSINESS SOLUTIONS)
Hyderabad
09.2024 - 06.2025
- Managed inbound/outbound customer interactions while ensuring accurate CRM record-keeping.
- Took ownership of customer issues from initial contact through resolution.
- Troubleshooted customer issues and escalated unresolved cases to technical teams for resolution.
- Collaborated with cross-functional teams and ensured SLA compliance.
- Gathered customer feedback to identify areas for service quality enhancement.
- Managed customer accounts using CRM software to ensure accuracy and efficiency.
- Resolved customer issues through clear communication and problem-solving skills.
- Assisted customers with inquiries and product information effectively.
Senior Talent Acquisition Specialist
Rapid staffing and consulting services
Warangal
09.2023 - 02.2024
- Managed end-to-end recruitment and candidate sourcing to fulfill diverse hiring needs.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Developed and implemented innovative recruiting strategies that increased qualified candidate pool.
- Coordinated with clients and internal teams to achieve targeted hiring goals.
- Used LinkedIn and job portals to identify qualified candidates.
- Utilized applicant tracking systems to streamline candidate management processes.
Talent Acquisition Specialist
Screatives Software Services
Hyderabad
03.2022 - 03.2023
- Leveraged LinkedIn job portals and professional networks to develop a robust talent pipeline.
- Engaged qualified IT professionals to fulfill U.S. client requirements, enhancing recruitment effectiveness.
- Collaborated with clients and vendors to coordinate candidate submissions and interview processes.
- Coordinated offer rollouts and commercial discussions, ensuring timely placements and client satisfaction.
- Coordinated onboarding activities to enhance candidate integration into client organizations.
- Provided end-to-end support for IT aspirants through career guidance and interview preparation.
- Cultivated long-term relationships with candidates, clients, and vendors, strengthening collaboration and trust.
Education
Bachelor of Technology - Electrical & Electronics Engineering
JNTUH
HyderabadSkills
- Technical customer support
- CRM and applications management
- Ticketing systems expertise
- SLA and incident management
- Troubleshooting and escalation
- Customer feedback analysis
- Customer issue resolution
- Service quality enhancement
- Effective communication
- Cross-functional collaboration
- Microsoft Excel
- Empathy and patience
- Follow-up skills
- Customer relationship management
- Customer feedback analysis
- Data entry accuracy
- Collaboration tools
Languages
- English, Professional Working Proficiency
- Telugu, Native Proficiency
- Hindi, Professional Working Proficiency
Accomplishments
- Recognized among the Top 5 performers across the organization for resolving the highest number of customer calls within a week.
Affiliations
- Served as an NSS Volunteer during the India vs. Pakistan international cricket match at Rajiv Gandhi International Cricket Stadium, Uppal, Hyderabad, supporting event coordination and crowd management.
Timeline
Customer Care Executive
Digitide Business Solutions (CONNEQT BUSINESS SOLUTIONS)
09.2024 - 06.2025
Senior Talent Acquisition Specialist
Rapid staffing and consulting services
09.2023 - 02.2024
Talent Acquisition Specialist
Screatives Software Services
03.2022 - 03.2023
Bachelor of Technology - Electrical & Electronics Engineering
JNTUH