Adaptable Customer Care Executive identifies and quickly resolves customer care issues. Exceptional organizational skills that works a flexible schedule.
Hi, I’m
SUJEET KUMAR
New Delhi
Summary
Overview
4
years of professional experience
Work History
Kochar Infotech
Customer Care Executive
08.2021 - 07.2022
Job overview
- Worked as a customer care executive.to provide any query by customer and give solution as well as create ticket
- Maintained accurate records of customer interactions and transactions in CRM system.
- Resolved billing issues and disputes through effective problem solving techniques.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
Kosmos Management Marketing Pvt ltd
Assistant Manager
05.2018 - 02.2021
Job overview
- I was posted as a assistant branch manager since more than 3 years
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Dronacharya College of EngineeringGreater Noida
B.Tech from Computer Science
01.2016
University Overview
- Grade - 69%
- GPA: 69%
A.N.College Bihar, Hindi
12th
01.2010
University Overview
- Grade - 60-64.9%
- GPA: 60-64.9%
St.G.R.High SchoolBihar, Hindi
10th from Science,Hindi,English,Math,SST
01.2008
University Overview
- Grade - 75-79.9%
- GPA: 75-79.9%
Skills
- Technical Support
- Customer Support
- Customer Care
- Technical Services
- Marketing Management
- Product Management
- Customer Care Executive
- Excellent problem-solving skills
- CRM software proficiency
- Quality assurance
- Data entry
- Customer support
- Customer response
- Call center operations
Languages
Languages
- English
- Hindi
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Customer Care Executive
Kochar Infotech
08.2021 - 07.2022
Assistant Manager
Kosmos Management Marketing Pvt ltd
05.2018 - 02.2021
Dronacharya College of Engineering
B.Tech from Computer Science
A.N.College
12th
St.G.R.High School
10th from Science,Hindi,English,Math,SST