Adaptable Customer Care Executive identifies and quickly resolves customer care issues. Exceptional organizational skills that works a flexible schedule.
Hi, I’m
SUJEET KUMAR
New Delhi
Summary
Overview
4
years of professional experience
Work History
Kochar Infotech
Customer Care Executive
08.2021 - 07.2022
Job overview
- Worked as a customer care executive.to provide any query by customer and give solution as well as create ticket
- Maintained accurate records of customer interactions and transactions in CRM system.
- Resolved billing issues and disputes through effective problem solving techniques.
- Provided detailed product and service information to customers, enhancing customer understanding and satisfaction.
Kosmos Management Marketing Pvt ltd
Assistant Manager
05.2018 - 02.2021
Job overview
- I was posted as a assistant branch manager since more than 3 years
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Dronacharya College of EngineeringGreater Noida
B.Tech from Computer Science
01.2016
University Overview
- Grade - 69%
- GPA: 69%
A.N.College Bihar, Hindi
12th
01.2010
University Overview
- Grade - 60-64.9%
- GPA: 60-64.9%
St.G.R.High SchoolBihar, Hindi
10th from Science,Hindi,English,Math,SST
01.2008
University Overview
- Grade - 75-79.9%
- GPA: 75-79.9%
Skills
- Technical Support
- Customer Support
- Customer Care
- Technical Services
- Marketing Management
- Product Management
- Customer Care Executive
- Excellent problem-solving skills
- CRM software proficiency
- Quality assurance
- Data entry
- Customer support
- Customer response
- Call center operations
Languages
Languages
- English
- Hindi
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Customer Care Executive
Kochar Infotech
08.2021 - 07.2022
Assistant Manager
Kosmos Management Marketing Pvt ltd
05.2018 - 02.2021
Dronacharya College of Engineering
B.Tech from Computer Science
A.N.College
12th
St.G.R.High School
10th from Science,Hindi,English,Math,SST
Similar Profiles
HARKIRAN KAURHARKIRAN KAUR
Call Center Executive at Kochar Infotech Pvt LtdCall Center Executive at Kochar Infotech Pvt Ltd
Jasdeep KaurJasdeep Kaur
Test Engineer at Kochar Infotech Pvt. Ltd.Test Engineer at Kochar Infotech Pvt. Ltd.
Gaurav BhagatGaurav Bhagat
Customer Service Representative at KOCHAR INFOTECHCustomer Service Representative at KOCHAR INFOTECH