Jaimini N. Parekh
Surat
Summary
To develop career as a Senior Executive / Floor Incharge/ OPD assistant/Senior Billing Executive in your esteemed organization where I will be a valuable team member contributing qualities, innovative ideas and work needed by the organization and can gain knowledge from the expertise and implement this in my future with the organization.
Overview
12
12
years of professional experience
Work History
Customer Care Executive
Arham Shares Private Limited
Ahmedabad
05.2024 - Current
- Resolved customer complaints using effective communication and problem-solving skills, enhancing customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Achieved high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Assisted customers with account inquiries and transaction processing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated clients on investment products and services offered by the firm.
- Conducted follow-ups with clients to ensure satisfaction and address concerns.
- Cultivated strong customer relationships that encouraged repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with team members to enhance customer service strategies.
- Trained new staff on company policies and customer service best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sr. PRE
Eye Q India Pvt Ltd.
Udhana
02.2021 - 03.2024
- Proposed innovative ideas and solutions that improved team collaboration and effectiveness.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service-related challenges.
- Executed daily responsibilities with accuracy and efficiency, ensuring smooth operations.
Sr. Billing Executive
Prizma Eyecare Hospitals
Surat
04.2018 - 01.2021
- Led strategic initiatives to enhance patient care and operational efficiency.
- Collaborated with medical teams to optimize patient treatment plans and outcomes.
- Developed and implemented policies to streamline hospital workflows and enhance staff coordination.
- Coordinated staff training programs to reinforce best practices in patient care and improve service delivery.
- Managed budgeting processes for departmental resources and equipment procurement to ensure optimal allocation.
Executive - Trading
Arcadia Exchange
Surat
08.2014 - 07.2016
- Led strategic initiatives that streamlined operations across departments.
- Collaborated with teams to create innovative solutions addressing market challenges.
- Managed cross-functional projects aligning business objectives with growth strategies.
Education
H.S.C -
G.S.H.E.B
01-2008
S.S.C -
G.S.E.B
01-2006
B. Sc (IT) -
G.T.U
Skills
- Customer relationship management
- CRM management
- Complaint resolution
- Complaint handling
- Order management
- Account management
- Account inquiries
- Customer engagement
- Satisfaction follow-ups
- Call management
- Report generation
- Training facilitation
- CRM software
- Microsoft Office Suite
- Team collaboration
- Effective communication
- Problem solving
- Stakeholder engagement
- Customer engagement
Languages
- Hindi
- Gujarati
- English
Personal Information
- Age: 35
- Date of Birth: 12/03/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Care Executive
Arham Shares Private Limited
05.2024 - Current
Sr. PRE
Eye Q India Pvt Ltd.
02.2021 - 03.2024
Sr. Billing Executive
Prizma Eyecare Hospitals
04.2018 - 01.2021
Executive - Trading
Arcadia Exchange
08.2014 - 07.2016
H.S.C -
G.S.H.E.B
S.S.C -
G.S.E.B
B. Sc (IT) -
G.T.U