Prabhjot Kaur
Jalandhar
Summary
MCA student specializing in Data Analysis and currently working in Branch Banking Operations at HDFC Bank. Experienced in customer service, banking operations, compliance, and process management. Skilled in Python, Power BI, AWS, HTML, CSS, JavaScript, and Data Analytics. Passionate about Banking Analytics, Business Intelligence, and technology-driven solutions.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Customer Care Executive
HDFC Bank
Jalandhar
05.2026 - Current
- Managed day-to-day branch banking operations while ensuring compliance with banking policies and regulatory guidelines.
- Assisted customers with account opening, KYC updates, service requests, and transaction-related queries.
- Processed banking transactions with high accuracy and adherence to operational procedures.
- Handled customer grievances and provided timely resolutions to enhance customer satisfaction.
- Coordinated with internal departments to ensure smooth execution of banking services.
- Maintained accurate records and documentation in accordance with audit and compliance requirements.
- Supported cross-selling of banking products including accounts, insurance, and investment solutions.
- Utilized banking software and digital platforms to improve service efficiency and customer experience.
Content Writer
The Knowledge Academy
Jalandhar
01.2024 - 01.2025
- Created comprehensive technical presentations for global training providers, ensuring clarity, structure, and alignment with instructional objectives
- Collaborated with subject matter experts to simplify complex technical information into visually engaging, easy-to-understand presentations
- Tailored content for diverse training programs, incorporating industry trends and evolving technologies
Education
Masters Of Computer Applications - Computer
Chandigarh University
05.2024 - 07.2026
Bachelor of Computer Applications - Computer And Information Sciences
DAV Institute of Engineering And Technology
Jalandhar 04.2021 - 01.2024
The Gurukul -
The GuruKul
Jalandhar 04.2020 - 03.2021
10th -
The Gurukul
JALANDHAR 04.2018 - 03.2019
Skills
- Customer Service
- Customer Relationship Management
- Client Communication
- Customer Engagement
- Conflict Resolution
- Service Coordination
- Customer Support Tools
- Feedback Management
- Process Improvement
- Reporting Techniques
- Microsoft Excel (Advanced)
- Office applications
Websites
Accomplishments
- Successfully handled branch banking operations and customer service requests.
- Maintained high accuracy in transaction processing and documentation.
- Developed technical presentations for international training programs as a Content Writer.
- Completed Python Programming Training.
Languages
- English, Beginner
- Hindi, Beginner
Hobbies and Interests
- Data Analysis
- Banking Operations
- Business Analytics
- Financial Services
- Power BI Dashboarding
- Cloud Computing (AWS)
- FinTech
- Digital Banking
Training
Python Programming Training
Languages
English
First Language
Hindi
Beginner
A1
Punjabi
Beginner
A1
Timeline
Customer Care Executive
HDFC Bank
05.2026 - Current
Masters Of Computer Applications - Computer
Chandigarh University
05.2024 - 07.2026
Content Writer
The Knowledge Academy
01.2024 - 01.2025
Bachelor of Computer Applications - Computer And Information Sciences
DAV Institute of Engineering And Technology
04.2021 - 01.2024
The Gurukul -
The GuruKul
04.2020 - 03.2021
10th -
The Gurukul
04.2018 - 03.2019