Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic
SMITHA REMESH

SMITHA REMESH

PALAKKAD

Summary

Dynamic Customer Care Executive with a proven track record at CHEMMANUR CREDITS AND INVESTMENTS, excelling in data analysis and effective communication. Successfully implemented strategies that enhanced customer loyalty and maintained high satisfaction scores by resolving issues on the first call. Adept at problem-solving and fostering positive customer relationships.

Overview

1
1
year of professional experience

Work History

Customer Care Executive

CHEMMANUR CREDITS AND INVESTMENTS
EDAPPAL
02.2013 - 06.2014
  • Delegated work to staff, setting priorities and goals.
  • Analyzed call data to determine areas of improvement in customer care process.
  • Adapted communication style to match customer needs, ensuring effective and empathetic customer interactions.

  • Implemented strategies to manage customer churn and enhance customer loyalty.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Handled customer complaints, providing appropriate solutions and alternatives within time limits.

Education

Bachelor of Commerce - COST AND MANAGEMENT ACCOUNTING

VGHSS
Valancheri
03-2009

Skills

  • Customer service
  • Data analysis
  • Call center operations
  • Customer feedback
  • Customer relationship management
  • Effective communication
  • Time management
  • Problem solving
  • Customer support
  • Employee monitoring
  • Data entry
  • Documentation and reporting
  • Computer skills
  • Communication skills
  • Active listening
  • Self motivation
  • Positive attitude

Affiliations

  • GARDENING
  • MUSIC LISTENING
  • TRAVELING
  • COOKING

Languages

Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2

References

References available upon request.

Timeline

Customer Care Executive

CHEMMANUR CREDITS AND INVESTMENTS
02.2013 - 06.2014

Bachelor of Commerce - COST AND MANAGEMENT ACCOUNTING

VGHSS

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SMITHA REMESH