Summary
Overview
Work History
Education
Skills
Timeline
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SHUBHANSHU BHARGAVA

Product expert
Bengaluru,KA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Student Success Specialist (Product Expert)

Byjus Think And Learn
05.2022 - Current
  • Actively participated in professional development opportunities to stay current on educational trends, research findings, and best practices related to student success.
  • Developed and delivered targeted workshops on topics such as study skills, time management, and test-taking strategies.
  • Assisted students in selecting courses to align with interests and abilities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.
  • Developed strong rapport with customers and created positive impression of business.
  • Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Informed existing customers about our new plans and also renew their subscriptions .
  • Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
  • Analyzed customer data to identify opportunities and improve relationships.
  • Regularly evaluated and updated fraud strategies to improve operational and financial company benefits.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Created and maintained spreadsheets using Excel.

Customer Support Executive

Bigbasket
06.2020 - 05.2022
  • Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
  • Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
  • Reduced response times with effective prioritization of tasks and efficient time management skills.
  • Spoke with customer over call , chat and email and resolve their queries
  • Created and maintained spreadsheets using Excel.
  • Regularly evaluated and updated fraud strategies to improve operational and financial company benefits.

Education

Bachelor of Engineering - Mechanical Engineering

Visvesvaraya Technological University
Bengaluru, India
04.2001 -

CLASS12TH (CBSE) - Science Education

KENDRIYA VIDYALAYA
Bidar, India
04.2001 -

Class 10th ( CBSE) -

KENDRIYA VIDYALAYA
Nashik, India
04.2001 -

Skills

Academic advising

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Timeline

Student Success Specialist (Product Expert)

Byjus Think And Learn
05.2022 - Current

Customer Support Executive

Bigbasket
06.2020 - 05.2022

Bachelor of Engineering - Mechanical Engineering

Visvesvaraya Technological University
04.2001 -

CLASS12TH (CBSE) - Science Education

KENDRIYA VIDYALAYA
04.2001 -

Class 10th ( CBSE) -

KENDRIYA VIDYALAYA
04.2001 -

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SHUBHANSHU BHARGAVAProduct expert