SHUBHANSHU BHARGAVA
Product expert
Bengaluru,KA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Student Success Specialist (Product Expert)
Byjus Think And Learn
05.2022 - Current
- Actively participated in professional development opportunities to stay current on educational trends, research findings, and best practices related to student success.
- Developed and delivered targeted workshops on topics such as study skills, time management, and test-taking strategies.
- Assisted students in selecting courses to align with interests and abilities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Developed strong rapport with customers and created positive impression of business.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Informed existing customers about our new plans and also renew their subscriptions .
- Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
- Analyzed customer data to identify opportunities and improve relationships.
- Regularly evaluated and updated fraud strategies to improve operational and financial company benefits.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created and maintained spreadsheets using Excel.
Customer Support Executive
Bigbasket
06.2020 - 05.2022
- Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Spoke with customer over call , chat and email and resolve their queries
- Created and maintained spreadsheets using Excel.
- Regularly evaluated and updated fraud strategies to improve operational and financial company benefits.
Education
Bachelor of Engineering - Mechanical Engineering
Visvesvaraya Technological University
Bengaluru, India 04.2001 -
CLASS12TH (CBSE) - Science Education
KENDRIYA VIDYALAYA
Bidar, India 04.2001 -
Class 10th ( CBSE) -
KENDRIYA VIDYALAYA
Nashik, India 04.2001 -
Skills
Academic advising
Workshop Facilitation
Peer Mentoring
Career Counseling
Product Strategy Development
Sales Enablement Support
Technical Product Knowledge
Product Specifications
Problem-solving abilities
Strategic Planning
Business Growth Initiatives
Customer Service Management
Timeline
Student Success Specialist (Product Expert)
Byjus Think And Learn
05.2022 - Current
Customer Support Executive
Bigbasket
06.2020 - 05.2022
Bachelor of Engineering - Mechanical Engineering
Visvesvaraya Technological University
04.2001 -
CLASS12TH (CBSE) - Science Education
KENDRIYA VIDYALAYA
04.2001 -
Class 10th ( CBSE) -
KENDRIYA VIDYALAYA
04.2001 -