Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Trainingandcasestudies
Generic

Shubhi Saxena

Bengaluru

Summary

10+ years of experience in the field of Customer Service Representative & Operation work, School Administration and Teaching. A confident communicator with the ability to mentor/lead colleagues and help them with their communication skills to meet the industry demands via multiple tech savvy portals. Possesses strong organizational, communication, and problem-solving skills to ensure a smooth and successful school environment. An effective solution provider dedicated to bettering reliable customer solution with good product knowledge, proactive approach towards timely assistance, clear communication. Capable to demonstrate the organization, decision making and communicate with cross- functional teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Relationship Executive

Vibgyor Roots and Rise, Panathur
06.2025 - Current
  • Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
  • Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
  • Reached out to prospective customers using effective social media, research skills, and networking events.
  • Key responsibilities include managing client accounts, resolving issues, identifying growth opportunities, collaborating with internal teams, and using multiple software tools to track progress.
  • Handling parent service portal to resolve the parents/client/management issue.

School Administrator

National Public School East
02.2024 - Current
  • Handling day-to-day phone calls, walk-ins and coordinating with Principal's schedule.
  • Met with parents of prospective students to discuss student needs and school offerings.
  • Coordinated school facility use with maintenance personnel to achieve equitable access.
  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
  • Developed and coordinated after-school programs and activities.

Customer Support Representative (CSR - III)

TTEC India
03.2022 - 02.2024
  • Worked at TTEC for 5 years by handling multiple concerns of Russian, Dutch and Polish members.
  • Handled customers concerns via email process with respective translations.
  • Worked on E-commercial portal - 'eBay' for International market.
  • Handled meditations, escalations and providing quick resolutions.
  • Handed sellers account with managing listings, finances and stakeholders.
  • Provided Mentorship for new teams.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Teacher

Divine Child International School
03.2016 - 03.2019
  • Company Overview: This is the only value-based certified school in Gujarat
  • I got opportunity to teach in formal school
  • Trained on various international planner making followed by value-based education affiliated with Finland school
  • Got promoted to mentor's role for Pre-Primary wing
  • Handled team of 15 teachers by up-skill on various programs
  • This is the only value-based certified school in Gujarat

Teacher

Maple Bear Canadian Pre-school
03.2015 - 03.2016
  • I started career as a mother teacher for Senior KG grade
  • Learned teaching skills as per Canadian pedagogy
  • Learned various skills to make children critical thinkers and decision makers
  • Trained on play-way, oral language, literacy and numeracy methodologies
  • Taught to grow the child physically, intellectually, emotionally and socially

Education

Product Management Certification Program -

Duke Corporate Education & UpGrad
Bengaluru, India
03-2023

Master of Business Administration (Systems) -

Institute Of Management Technology (IMT)
Ghaziabad, India
10-2010

Bachelor of Computer Application -

Veer Narmad South Gujarat University
Surat, India
03-2006

High School -

Kendriya Vidyalaya
Nazira, Assam India
03-2002

Skills

  • Database Management
  • Product Development & Management
  • Resource Planning & Estimation
  • Client Relationship Management
  • Taken care of Buyers & sellers accounts
  • e2m skills
  • Training & Development
  • Public Relations work
  • Powered by excellent Communication skills
  • Marketing Material
  • MS office Tools
  • Web designing
  • School administration
  • Student and parent relations
  • Schedule coordination

Websites

Certification

- Best Teacher Award in Divine Child International School.


- Awarded for more than 10 times to being 'Top Performer' in providing best resolutions within given targets and SOPs.

Additional Information

Known Languages: Hindi, English, Gujarati


Hobbies: Art and Craft, Dancing


National winner : Dance and Kabaddi.

Timeline

Relationship Executive

Vibgyor Roots and Rise, Panathur
06.2025 - Current

School Administrator

National Public School East
02.2024 - Current

Customer Support Representative (CSR - III)

TTEC India
03.2022 - 02.2024

Teacher

Divine Child International School
03.2016 - 03.2019

Teacher

Maple Bear Canadian Pre-school
03.2015 - 03.2016

Product Management Certification Program -

Duke Corporate Education & UpGrad

Master of Business Administration (Systems) -

Institute Of Management Technology (IMT)

Bachelor of Computer Application -

Veer Narmad South Gujarat University

High School -

Kendriya Vidyalaya

Trainingandcasestudies

  • Teacher's training, Trained on various kind of international lesson planners and designed curriculum., Trained on Value-based education., Mentor training for pre-primary wing., Circle time training., Pedagogy of teaching and learning process., Teaching strategies for students with Autism Spectrum disorders., Child development and Mental growth.


  • Product Management Case studies, Build a food-delivery product application., Competitor Analysis., Used AI and ML to personalize feeds or manufacturers to optimize supply chain network., Digital transformation of various markets., Building Product Artifact.

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Shubhi Saxena