Shubhodip Bhattacharya
WorkForce Management - MIS and Real Time Analyst, Onboarding POC.
Kolkata
Summary
Experienced with data analysis, database management, and system optimization. Uses analytical skills to interpret complex data sets, driving strategic initiatives. Knowledge of advanced MIS tools and techniques, ensuring streamlined operations and informed business decisions.
Overview
4
4
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
MIS Analyst
Genpact
06.2024 - Current
- Developed custom reports to support decision-making processes, leading to more informed business strategies.
- Designed visually appealing dashboards for easy interpretation of key performance indicators, assisting management in strategic planning efforts.
Workforce Real Time Analyst
Genpact
12.2021 - 05.2024
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Prepared and maintained reports, dashboards and monthly packages.
- Balanced workload distribution among employees according to skill sets; leading to improved individual performance metrics.
Education
Class X, ICSE -
Julien Day School
Class XII, ISC - undefined
Julien Day School
B.A (Hons) - English
Netaji Nagar Day College, University of Calcutta
Skills
Proficient in using MS Excel and Google sheet functions
Familiarity with CRM tools, WFM applications like Verint
Worked on open source dashboard environment like looker studio
Certification
No completed Certifications and Projects as of now.
Interests
Sports Lover, Quizzer
Timeline
MIS Analyst
Genpact
06.2024 - Current
Workforce Real Time Analyst
Genpact
12.2021 - 05.2024
Class XII, ISC - undefined
Julien Day School
B.A (Hons) - English
Netaji Nagar Day College, University of Calcutta
Class X, ICSE -
Julien Day School