Shubhra Sinha
New Delhi
Summary
Dynamic Personal Banker Authorizer at HDFC Bank with a proven track record in relationship building and customer satisfaction. Leveraged strong interpersonal skills to enhance client trust and deliver tailored financial solutions, resulting in improved customer loyalty and increased business opportunities. Committed to maintaining compliance while exceeding service expectations.
Overview
10
10
years of professional experience
Work History
Business Owner
Tutor
10.2021 - Current
- Providing tuition to students
- Offering personalized instructions to the students which includes one on one wide range of coverage for different subjects
- Providing homework assistance to the specific students
Personal Banker Authorizer
HDFC BANK
04.2015 - 08.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
MBA - Marketing And HR
United Institute
Prayagraj04.2011
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
Timeline
Business Owner
Tutor
10.2021 - Current
Personal Banker Authorizer
HDFC BANK
04.2015 - 08.2021
MBA - Marketing And HR
United Institute
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