Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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SHUBHRA MISHRA

Bengaluru

Summary

Seasoned technologist and leader with ~17 years of experience in building and managing teams that build distributed systems with high availability, performance and scalability. I enjoy dealing with ambiguity and working on complex programs having minimal definitions. I thrive in finding and driving opportunities and solutions in highly technical and complex projects. I have extensive work experience in Mobile, Web and highly scalable web services.

Overview

17
17
years of professional experience

Work History

AVP Technology

Paytm
Bangalore
04.2023 - Current
  • Responsible for all deliveries, customer success, OKRs, technical excellence and optimization for Paytm Wallet as engineering leader
  • Established key metrics to measure effectiveness of projects and initiatives.
  • Provided leadership, direction, guidance, and support to team members on a daily basis.
  • Collaborated with senior management to identify cost-saving opportunities and develop strategies for achieving financial objectives. Working closely with multiple teams on cost reduction exercise on tools, platforms, AWS and improving overall efficiency of engineering and system.
  • Analyzed data to understand trends in the market and forecast future performance of the organization.
  • Improved Operational Excellence for multiple businesses like Transit, Virtual KYC, Wallet.
  • Improved Processes and overall delivery of Wallet engineering and Product, from 20% confidence in delivery to 90%. Identified and established KPIs to improve team efficiencies.
  • Led team in strategic executive-level planning.
  • Working closely with leadership on long term vision, roadmap, strategy, and execution
  • Introduced risk management for all deliveries, and daily-weekly-monthly reports highlighting risks, delivery, and product-business metrics
  • Grooming engineering team under me, training and lead by example to streamline processes in Paytm.
  • Managed relationships with external partners such as consultants, vendors, contractors.
  • Delivered strategic input into business decisions and deals.

Sr. Engineering & Program Management Leader

Compass, Inc
Bangalore
11.2020 - 04.2023
  • Led a global team of ~150 P&E, Led P&E and delivery of multiple business verticals in Compass that includes the entire Mobile (iOS and Android), and charter focusing on improving the efficiency of agents and brokerage
  • Responsible for the annual/ quarterly roadmap, defining business goals & success metrics - regularly tracking and defining paths to achieve them, engineering plan and end-to-end execution, managing risks, and successful delivery and post-production support
  • Architecting solutions (Engineering and Product) that scale and fulfill customers’ requirements of present and future
  • I also helped set up the right processes to improve engineering efficiency, predictability and visibility across org to achieve defined goals
  • Set up the right mechanisms to identify & mitigate risks, and reports to provide visibility/ escalations to all stakeholders and C-suite
  • Helped build an excellent team of engineers - interviewing, and mentoring
  • Led a global team of 100 engineers, 20 product managers, ~10 designers, PMM, and support team across the org to deliver multiple high-stakes and critical org-level programs
  • Acted as the leader for many org-level highly critical and most urgent or time-critical top programs
  • On Mobile - Helped grow MAU 800% YOY, Retention of >70%, and on-boarded 2800 users
  • Improved CSAT scores on Android from 3 to 4.5
  • Led the effort to improve the PlayStore/ AppStore ratings from 3 to 4 for Android, and 4 to 4.8 for iOS
  • Under my leadership we launched an Android app for compass, with a CSAT score of more than 4 out of 5
  • Worked on launching ~60 features on Android and iOS in 1.5 years, which resulted in growing revenue, retention, and ratings, and drove new user acquisition to compass
  • I wore multiple hats as required, be it PM, EM, QA Manager, QA, PMM or developer, for the program’s success
  • As part of my growth, my charter expanded to multiple businesses from one business - I am a key leader responsible for improving Brokerage efficiency business, and Mobile.

Head of Engineeing & Program Management

Clear (Former ClearTax)
Bangalore
01.2019 - 01.2020
  • Built B2B platform and launched multiple programs successfully Help build GST 2.0 engine
  • Led, managed and released the award-winning GSTR-9 within a short time with a fixed release date aligning with govt release from incubation, creativity, product management, engineering delivery, marketing, and post-production support plan including customer care, final launch, and media launch.
  • Led the development program to drive monthly GST filings to 1 Lac.
  • Improved predictability of engineering from 2-3 months of delay to 2 days.
  • Automated efficiency and collaboration gaps in the system, and solve those problems using automation, tools, and soft skills. Automations helped in reducing the weekly customer issues by ~90%. Improved engineering satisfaction and productivity - quantified by the feedback collected by engineering teams.
  • Created a unique and unified automated robust system to view, review, and evaluate the sprint items, delivery, and speed

Engineering Head Of B2C Business

CleartaxCleartax’sgovtgovtEngineeringClear (Former ClearTax)
Bangalore
03.2018 - 01.2019
  • Led product and engineering team of around ~28 high-performing EMs and engineers of Cleartax’s flagship product.
  • Cleartax for individual filing, along with 2 more products TDS and TaxCloud
  • Hired, mentored, and built the team to handle the load of 300% for YoY growth
  • Improved the technical infrastructure and architecture to support the load during tax season, including the surge during the last few days of filing closure and handling traffic when govt servers are not working as expected.

Engg Manager

Moonfrog Labs
Bangalore
01.2017 - 01.2018
  • Led the entire engineering Team of ~16 engineers and EMs of the world’s number#1 Teen Patti game app, with multi-million daily average users - Teen Patti Gold (TPG). It is India #1 revenue game.
  • TPG is a flagship product of the Moonfrog Labs
  • As part of the TPG game suite - Launched new games in TPG portfolio - Poker, Rummy, Andar Bahar. Collaborated with multiple stakeholders to take the game to the next level of success and multi-folding the revenue to million dollars.
  • Helped increase the engineering team’s productivity, quality, and reliability by integrating tools and implementing the right processes and mentoring and people management while hiring the best in the industry
  • Google Play’s rating increased from 4.3 to 4.6
  • Implemented a new delivery methodology, thereby improving velocity, predictability, and quality metrics across engineering by a factor of over 200%
  • Technical leadership to handle the concurrency of 200K users playing simultaneously
  • Showed project management leadership in developing one of the fastest-developing games, under tight timelines with excellent quality and performance with scalability, while collaborating with eight different teams for smooth and scalable delivery and post-production support

Sr. Principal Engineer

MaaS360, IBM ISL
Bangalore
01.2015 - 11.2016
  • In MaaS360, PSR is a highly critical team where the architects deal with the most challenges with Performance
  • Scalability, and Reliability and solve them in the nick of time
  • Being part of the PSR Team - my role varied from consulting to the developer to an architect based on the requirement & urgency of the project
  • Solutions ranged from fixing memory leaks to re-architecting of the problematic area
  • As part of the PSR team, I managed, architected, and implemented the migration to generic databases from Oracle of the entire MaaS360 to support
  • This required understanding of the full codebase, all modules, interaction among database layer and application code, POC, migration strategies and designing, releasing guidelines for interaction between the database layer -to- app layer for all teams.
  • Worked with global teams, guiding and mentoring individuals along with their leads/ managers, project planning, tracking, testing planning, working with higher management for delivery, working with Dev, Qa, Management – product & delivery, GTS for the success of the project

Engg Manager

MaaS360, IBM ISL
Bangalore
01.2012 - 01.2015
  • Built the product and engineering team from scratch and delivered and managed high-performing and scalable “Secure Content” product of world leader Enterprise management Software-MaaS360.
  • "Secure Content” helps secure the storage, viewing, and sharing of data/ folders across teams, individuals, or groups using various policies to control compliance, access, and permissions. It includes complete ‘data lifecycle management with smooth usability, auditing, versioning, security of documents on website and mobile, along with the Provision to support secure content management on cloud and on-premise
  • Acted as Architect - Requirement Analysis, Hiring, Mentoring, Design, Development, Collaboration, QA, and led the team to successful delivery.
  • Managed the complete end-to-end SDLC, ensuring high-quality delivery in a fast-changing business environment
  • Worked with various stakeholders to collect requirements, business use cases, end-user usability scenarios, design discussions. Collaborate with other engineering teams - created semantics and interaction protocols, keeping in mind the security and PSR challenges of the cloud.
  • Created POC for the product with the help of multiple technologies and launched a highly scalable and available system

Tech Lead

EFI
Bangalore
07.2006 - 12.2011
  • Created proof of concept as multiple programs and first time initiatives in EFI for eg. first Flex-Java app of EFI
  • Managed and responsible for various successful releases of the product
  • Trained and mentored new joiners
  • Involved in the application and Database Design
  • Created Installer using Install Anywhere
  • Coded ~ 10,000 lines ( Java/ Flex)
  • Involved in all stages of the software development cycles of the project.2 Electronics for Imaging (E-, Created proof of concept of Android App - Data Collection
  • Core Technical Team member of multiple products
  • Worked on complicated features, with high-quality delivery with unit test cases

Education

Bachelor of Engineering - Computer Science and Engineering

Mody Institute of Technology
Rajasthan Technical University
06.2006

Skills

  • People Management, Engineering Management, Program Management – 13 Years
  • Scrum, Agile methodology
  • Security, Cloud Architecture, Web-services, Highly distributed systems - Performance, Stability, Availability
  • Process Improvement, Risk Management, Vendor Management
  • Automation, AI and ML
  • Reliability, Database Design, SaaS
  • Core Java , J2EE, PHP, Python, AWS, Javascript, JQuery, Spring, Hibernate, Python
  • Apache, Tomcat,Nginx, SOLR
  • Mysql, Oracle, PostGres, Mongodb, Redis, ElasticSearch, RabbitMQ, Kafka
  • Other Tools & Methodologies: CVS, SVN, GIT, Slack, Jira, grok, quick build, Ant, Crucible, JProfiler, Jconsole
  • VisualVM, HeapAnalyzer, Eclipse, Memory Analyzer, JMeter, Unit & Integration Testing

Accomplishments

  • Recipients of multiple awards during the career

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

AVP Technology

Paytm
04.2023 - Current

Sr. Engineering & Program Management Leader

Compass, Inc
11.2020 - 04.2023

Head of Engineeing & Program Management

Clear (Former ClearTax)
01.2019 - 01.2020

Engineering Head Of B2C Business

CleartaxCleartax’sgovtgovtEngineeringClear (Former ClearTax)
03.2018 - 01.2019

Engg Manager

Moonfrog Labs
01.2017 - 01.2018

Sr. Principal Engineer

MaaS360, IBM ISL
01.2015 - 11.2016

Engg Manager

MaaS360, IBM ISL
01.2012 - 01.2015

Tech Lead

EFI
07.2006 - 12.2011

Bachelor of Engineering - Computer Science and Engineering

Mody Institute of Technology

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