Shubham Katiyar
Software Engineer
Navi Mumbai,Maharashtra
Summary
Highly motivated Production Support Engineer with 4 years and 11 months of experience in delivering exceptional technical support for critical applications in real-time environments. Proven ability to troubleshoot complex issues, identify root causes, and implement effective solutions to ensure smooth operations, maximize system performance, and minimize downtime. Skilled in team leadership, automation, data analysis, and fostering strong cross-functional collaboration. Adept at managing high-pressure situations, enhancing system reliability, and driving continuous improvement. Experienced in working with diverse technologies and committed to staying current with emerging trends to provide innovative solutions and maintain operational excellence.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Enterprise Application Team Lead
Damacloid Technologies Pvt Ltd(Client-IndusInd Bank Limited)
Chakala , Mumbai
10.2023 - 07.2024
- Project Management - Collaborated with FICO, Damacloid, and IndusInd Bank internal teams to ensure successful preparation of the EFRM application for UAT, Production (PROD), and disaster recovery (DR) environments.
- Team Leadership - Established and trained a team to learn during installation and configuration. This team then provided ongoing 24/7 support after the EFRM application went live at IndusInd Bank.
Senior Consultant/Production Support Engineer/Team Member
Damacloid Technologies Private Limited(Client-IDFC First Bank))
Navi Mumbai , Maharashtra
08.2020 - 10.2023
- Over 3 years at IDFC First Bank, I progressed from Senior Consultant to Team Lead. I started by improving fraud risk management and enhancing FALCON's capabilities. As a Production Support Engineer, I ensured seamless system operations through issue resolution and optimization.
- As a Team Lead, I drove team collaboration and operational excellence. I worked with tools like SAP Business Objects, Putty, SQL Developer, FALCON software, Linux, Oracle Database, Couchbase, Grafana, and Dynatrace. I automated tasks, delivered insightful reports, and managed upgrades.
- I actively participated in collaboration, incident management, and root cause analysis, ensuring server integrity with regular checks and patching. My leadership, adaptability, and innovation have been key to my contributions.
Technical Support Trainee/Consultant Engineer
Damacloid Technologies Private Limited
Mumbai , Maharashtra
08.2019 - 08.2020
- Provided technical assistance for the Falcon Fraud Manager (FFM) application, diagnosing and resolving user issues. Contributed to the internal knowledge base and collaborated with other support professionals.
Education
Master of Computer Applications (MCA) - Computer Applications
Dr. A. P. J. Abdul Kalam Technical University
Lucknow, Uttar Pradesh 08.2016 - 06.2019
Bachelor of Computer Applications (BCA) - Computer Applications
Chhatrapati Shahu Ji Maharaj University
Kanpur, Uttar Pradesh 07.2012 - 06.2015
Intermediate(12th) - General Hindi, English, Mathematics, Physics, Chemistry
Board of High School And Intermediate Education
Uttar Pradesh 07.2011 - 06.2012
Matriculation(10th) - Hindi, English, Math, Science, Social Science, Drawing
Board of High School And Intermediate Education
Uttar Pradesh 07.2009 - 06.2010
Skills
- Production/Team/Time Management
- Technical Leadership
- Teamwork and Collaboration
- Research and Analytical Skills
- Collaborative Problem-Solving
- Knowledge Sharing
- Interpersonal Skills
- Self-Learning
- Adaptability
- Interpretive
- Production Monitoring
- Job Assignments
- Root Cause Identification
- Process Automation
- Verbal and Written Communication
- Knowledge Base
- End-User Training
- Technical Issue Resolution
- Product and Service Software Development
- Technical Writing
- Database Configuration
- System Upgrades
- Linux Environments
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementHealthcare benefitsWork from home optionPersonal development programsPaid time offTimeline
Enterprise Application Team Lead
Damacloid Technologies Pvt Ltd(Client-IndusInd Bank Limited)
10.2023 - 07.2024
Senior Consultant/Production Support Engineer/Team Member
Damacloid Technologies Private Limited(Client-IDFC First Bank))
08.2020 - 10.2023
Technical Support Trainee/Consultant Engineer
Damacloid Technologies Private Limited
08.2019 - 08.2020
Master of Computer Applications (MCA) - Computer Applications
Dr. A. P. J. Abdul Kalam Technical University
08.2016 - 06.2019
Bachelor of Computer Applications (BCA) - Computer Applications
Chhatrapati Shahu Ji Maharaj University
07.2012 - 06.2015
Intermediate(12th) - General Hindi, English, Mathematics, Physics, Chemistry
Board of High School And Intermediate Education
07.2011 - 06.2012
Matriculation(10th) - Hindi, English, Math, Science, Social Science, Drawing
Board of High School And Intermediate Education
07.2009 - 06.2010
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