Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shuchita Karnatak

IT professional with Windows background
New Delhi

Summary

Over 15 years of experience in IT specializing in Active Directory, Windows Server administration, and IT infrastructure management. Expertise in managing on-premises and cloud-based environments including Azure AD, SCCM, and SCOM. Skilled in vulnerability management, patching, OS upgrades, and implementing security measures. Adept at conducting root cause analysis and troubleshooting complex issues, leading cross-functional teams, adhering to ITIL frameworks, and driving continuous improvement initiatives. Strong track record of optimizing system performance and ensuring seamless operations across diverse technical environments.

Overview

15
15
years of professional experience
9
9
years of post-secondary education
3
3
Certifications

Work History

Senior Engineer

Dunnhumby
Gurgaon
12.2019 - Current
  • Manage and maintain on-premises Active Directory and Azure Active Directory environments, ensuring compliance with organizational policies.
  • Oversee infrastructure services across development, integration, and production environments, ensuring high availability and performance.
  • Perform OS patching for Windows and Mac systems, adhering to organizational standards and timelines.
  • Lead the design, implementation, and administration of Windows servers and support VMware environments.
  • Manage enterprise Microsoft technologies, including Active Directory, SCCM, and SCOM, to meet organizational needs.
  • Monitor and manage Microsoft Defender portals to identify and mitigate security risks proactively.
  • Implement continuous monitoring frameworks for patching, hardening, and audit log management.
  • Conduct Root Cause Analysis (RCA) and problem management for Identity Management systems.
  • Act as the escalation point for complex technical issues, providing expert guidance and resolving critical production or application problems.
  • Collaborate with security teams to prioritize and remediate vulnerabilities and maintain compliance.
  • Plan and execute proactive and reactive maintenance, including upgrades, outside business hours while adhering to change management and operational protocols.
  • Adhere to ITIL and change management frameworks to support seamless operations.
  • Maintained the compliance percentage above 90% by mitigating the critical vulnerabilities.

Senior Specialist, Active Directory (L2)

HCL Technologies Ltd.
Noida
08.2015 - 11.2019
  • Delivered advanced support for Active Directory and Windows Server (2012, 2016) during the transition phase, ensuring system stability and smooth handovers.
  • Conducted knowledge transfer (KT) sessions for AD, DNS, DHCP, Print Servers, and GPOs to facilitate seamless project transitions.
  • Configured and deployed virtual machines (VMs) and custom images based on user specifications, ensuring compliance with project requirements.
  • Implemented and optimized Windows 10 Group Policy Objects (GPOs) in alignment with CIS standards, restructuring organizational units (OUs) for streamlined policy application.
  • Oversaw domain controller promotions and demotions, strengthening Active Directory security and operational efficiency.
  • Authored and updated technical documentation, including High-Level Design (HLD), Low-Level Design (LLD), and Runbooks, facilitating clear and comprehensive project records.
  • Implemented scheduled infrastructure changes during weekend activities to accommodate production and testing environments, adhering strictly to change management protocols.
  • Engaged with clients during conference calls to discuss ticket statuses, resolve escalations, and provide actionable feedback, driving consistent service quality.

Engineer - Internal Systems Engineering

Navisite (A Time Warner Cable Company)
Gurgaon
04.2013 - 07.2015
  • Worked as an Internal Systems Engineer, managing and maintaining the internal IT infrastructure.
  • Provided IT support to employees of Navisite and Time Warner Cable across the USA, UK, and India, ensuring efficient resolution of technical issues and seamless operations.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Provided input to team lead regarding areas for process and procedural improvement.

Senior Practitioner, Technical Support

IBM Global Services
Gurgaon
03.2010 - 10.2012
  • Provided the technical support to the B2B client related to there laptops, scanners and printers.
  • Maintained and updated the Knowledge base on regular intervals.
  • Maintained SLA's as agreed with the stakeholders.
  • Managed to handle around 30 calls per day for the troubleshooting issues and escalations.

Education

3-year Diploma in Software Engineering -

NIIT
Haldwani
07.2006 - 01.2010

BCOM -

KUMAON UNIVERSITY
Haldwani
01.2005 - 05.2008

12th -

CBSE BOARD
Haldwani
07.2002 - 06.2003

10th -

CBSE BOARD
Haldwani
07.2000 - 06.2001

Skills

ADFS

File Server

DNS

DHCP

DFS

GPO

Qualys

Brinqa

Microsoft Defender

Active Directory

Microsoft Exchange

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Certification

AZ-104 Azure Administrator, 08/01/24

Timeline

Senior Engineer

Dunnhumby
12.2019 - Current

Senior Specialist, Active Directory (L2)

HCL Technologies Ltd.
08.2015 - 11.2019

Engineer - Internal Systems Engineering

Navisite (A Time Warner Cable Company)
04.2013 - 07.2015

Senior Practitioner, Technical Support

IBM Global Services
03.2010 - 10.2012

3-year Diploma in Software Engineering -

NIIT
07.2006 - 01.2010

BCOM -

KUMAON UNIVERSITY
01.2005 - 05.2008

12th -

CBSE BOARD
07.2002 - 06.2003

10th -

CBSE BOARD
07.2000 - 06.2001

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Shuchita KarnatakIT professional with Windows background