Shuhail Ahamed
Chennai
Summary
Senior Customer Success Executive at Zoho Corporation, adept at enhancing client satisfaction through relationship management and tailored support. Proven track record in customer retention and upselling, leveraging technical troubleshooting and critical thinking to deliver impactful solutions. Committed to mentoring teams and driving growth in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Senior Customer Success Executive
Zoho Corporation
Chennai
05.2022 - Current
- Ensured customer satisfaction at Zoho Corporation by building strong relationships and providing tailored support that meets individual client needs.
- Acted as main point of contact for clients, effectively addressing their needs and challenges to enhance overall experience.
- Collaborated with product and technical teams to deliver effective solutions and monitor customer health, ensuring client success and satisfaction.
- I also provide proactive recommendations to maximize product value.
- Additionally, I mentor and train junior team members, helping them develop skills to support customer success and drive growth.
Customer Service Representative
Sitel India Private Limited
Chennai
03.2020 - 04.2022
- Retaining customers and providing first call resolution with a higher promoter score and resolution rate.
- Assisted consumers across multiple channels with technical queries, enhancing customer satisfaction.
- Clarified product information and assisted customers over chat and email, improving communication efficiency.
- Researched product features and conveyed feedback to developer team on opportunities and future needs.
Education
High School Diploma -
Bosco Academy
Chennai, India01-2014
Skills
- Client success
- Customer Retention
- Churn
- Account management
- Relationship management
- Upselling Skills
- Customer communication
- Product knowledge
- Technical troubleshooting
- Critical Thinking
- Time Management
- Team mentoring
- Adaptability
- Information Technology
Personal Information
Date of Birth: 09/26/96
Languages
- English
- Tamil
Timeline
Senior Customer Success Executive
Zoho Corporation
05.2022 - Current
Customer Service Representative
Sitel India Private Limited
03.2020 - 04.2022
High School Diploma -
Bosco Academy