Shushil Kumar Thakur

• Generate, Maintain, Analyze & Present
• Daily,Weekly & Monthly Reports in accurate and timely manner.
• Data Acquisition, analysis and reporting as required.
• Preparation of Data Insights for better understanding of Business Reviews, Forecasts and Market Share.
• Processing of Monthly Billing data for Sales and Market for India Sub-continent.
• Providing strong reporting and analytical information support to the management team.
• Generating both periodic and ad hoc reports as needed.
• Various types of data upload in Servers through Utility software.
• Transaction data update of Monthly productivity on Servers using Software Utility.
• Data Management of In-house Software which contains Customer data for India sub-continent.
• Close co-ordination with Data Center team in H.O.
• Access Database preparation for different Projects for database management.
• Design & Develop MIS documentation to allow for smooth operations and easy system maintenance.
• Automation of various types of reports using MS-Excel (Formulas, Macros, Pivot, Lookup), MS-Access & SQL.
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Close Coordination with Sales & market dept. across India Sub-continent.
• Managing and documenting business and functional requirements.
• Executes QA & User Acceptance Testing for the modules to meet business requirements.
• Liaison with the Software team towards resolution of Issues faced during Implementation phase or in day to day operation.
• Created detailed reports on system performance metrics for senior management review.
• Identified areas of improvement in current processes and worked towards automating them using appropriate tools and technologies.

· Worked on Fresh Desk

· Solved customer query and complaints

· Solved cases like KYC, Privacy security, wallet security, User block, ATO cases. etc.

· Listen to real needs of our customers and offer powerful solutions.

· Have worked on Excel, Responsible for the preparation, report out & maintenance of daily and weekly.

· Data maintaining and Analysis. Generate timely and accurate reports for analysis.

· Extract the data using SQL queries.

· Microsoft Excel: Advanced proficiency in Excel for data analysis, data cleansing, and data preparation.

· Dedicated to finishing projects by or even before the set deadline.

· Frequently used of If, Sumif, Count if, V-lookup, H-lookup, Index & Match, Pivot Table, conditional formatting, ETC

• Created and updated operational documents and database records.
• Coordinated with cross-functional teams to ensure smooth operations.
• Trained new employees on operational procedures and protocols.
• Maintained accurate records of operational data and documents for audit purposes.
• Responsible for managing the schedule of the faculties and consulting the students.
• Managed the whole branch activities
• Data maintaining and Analysis
• Established policies and procedures for day-to-day operations that comply with company standards and regulations.
• Reviewed operations performance reports to drive improvements.

• Maintained a database of contacts from prospective clients for future follow-ups.
• Built relationships with clients, partners and vendors to facilitate successful partnerships.
• Developed and implemented strategies to increase customer base and revenue growth.
• Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
• Negotiated contracts with clients for new business development initiatives.
• Provided support in developing promotional materials such as brochures, flyers.
• Responsible for managing of the sales records like loan, insurance, Accounts and KYC
• Responsible for providing services to customer and resolving all types of queries related to banking and also ensuring that all services and operations are within stipulated norms and regulations
• Maintain the c.r.m of new customers