Shuvodip Ghosh
Senior Business Analyst
Kolkata
Summary
Senior Business Analyst with over 12 years of IT experience, driving data‑ and AI‑enabled decision‑making across complex enterprise platforms. Proven expertise in project management, client engagement, requirement discovery, stakeholder orchestration, functional testing, and delivery governance, with a strong focus on leveraging AI‑assisted analysis, intelligent automation, and insight‑driven product design.
Demonstrated success in delivering scalable software solutions using Waterfall and Agile methodology for four large global clients across North America, Europe, and APAC within Supply Chain, Insurance and Human Capital Management domain.
Holds an MBA in Systems and Marketing from IISWBM, Kolkata.
Overview
6
6
Certifications
3
3
Languages
Work History
Senior Business Analyst
Implementation of Gen AI Features in TCS Platform Solution
2025 - 2026
- Architected the GenAI integration strategy by identifying 5 high-impact use cases across the product suite, transforming manual workflows into AI-augmented processes
- Developed core prompts to be invoked by each application use cases ensuring high-quality, context-aware AI outputs.
- Designed and implemented an AI Governance Framework, including a user interface for guardrail configuration, real-time usage logging, and invocation reporting..
- Directed multi-disciplinary, cross-functional teams to deliver complex technical solutions on time and within budget, fostering a culture of continuous learning, experimentation, and user-centric innovation.
Project Manager
Channel Partner Onboarding Solution for TCS Platform Solution
2025 - 2025
- Led the development and launch of a new vendor onboarding platform, increasing market penetration by 20% within the first year.
- Conducted competitive analysis to inform product positioning. Negotiated partnerships with key financial institutions, expanding the platform’s reach and functionality.
- Managed a cross-functional team of 5, including BA, Developers, and QA, to deliver the project on time and under budget.
- Orchestrated end-to-end project delivery within the Scrum framework, facilitating all Agile ceremonies—including sprint planning, daily stand-ups, and retrospectives—to ensure consistent velocity and high-quality output.
Project Manager
Supply Chain Analytics for TCS IP Product
2024 - 2024
- Directed the development of a high-impact supply chain analytics platform using Power BI, resulting in a 30% increase in customer engagement through data-driven feature enhancements.
- Spearheaded market research and competitive analysis to define product strategy, ensuring the roadmap aligned with emerging supply chain trends and client needs.
- Facilitated Agile delivery by leading sprint planning, reviews, and retrospectives, ensuring cross-functional alignment and consistent velocity.
Project Manager
Plug and Play API Repository for TCS Platform Solution
2023 - 2023
- Contributed to the development of a new API repository accommodating over 22 API endpoints, resulting in a 20% reduction of ERP integration timeline of new customers.
- Led user research initiatives and prepared business case that informed product improvements, enhancing user experience and satisfaction.
- Facilitated cross-departmental communication to align product development with marketing and sales strategies.
Implementation Consultant
Source to Pay Platform Implementation for India's Large Private Sector Bank
2020 - 2022
- Orchestrated the deployment of a comprehensive Source-to-Pay (S2P) solution to overcome Low spend visibility, decentralized manual purchasing ensuring 100% compliance with banking procurement regulations.
- Engineered a 60% acceleration in the Receipt-to-Pay cycle by automating workflows and procurement process improvement.
- Established a data-driven governance model throughthe tracking and reporting of critical Project Management KPIs and performance metrics, providing 100% transparency and actionable insights for leadership.
Implementation consultant
Platform Implementation for Canada’s Largest Cold Supply Chain Solutions Company
2019 - 2019
- Procure To Pay Transformation for Canada’s Largest Cold Supply Chain Solutions Company resulting in 25% Saving in operational procurement budget.
- Streamlined paper-intensive procurement processes by implementing cloud-based platform (TAP).
- Led business analysis and process mapping to drive automation of touchless invoice processing, reducing manual intervention and accelerating payment cycles.
Senior Business Analyst
Global Health Insurance Solution
2016 - 2018
- Performed deep-dive analysis on data from disparate sources to resolve architectural conflicts and establish actionable development requirements.
- Architected seamless cross-platform functionality by managing complex flatfile and API integrations for a global insurance suite, significantly enhancing system communication and data flow efficiency.
- Acted as the primary strategic liaison between executive stakeholders and engineering teams, translating intricate concepts into user-centric UI designs that simplified complex insurance workflows.
- Championed proactive risk mitigation strategies by identifying and neutralizing potential project roadblocks early, fostering a collaborative environment to ensure consistent project momentum.
Business Analyst
TCS Recruitment Portal
2013 - 2015
- Increased student satisfaction index by 15% through end-to-end digitization of fresher recruitment processes in India and US region.
- Developed a mass recruitment ecosystem that integrated real-time result capture through Mobile and third-party Background Check (BGC) portals reducing manual HR processing time upto 30%.
- Supported software development projects by gathering clear requirements and effectively communicating them to technical teams.
Education
Master of Business Administration - Systems And Marketing
Indian Institute of Social Welfare And Business Management
Kolkata, West Bengal05-2013
Bachelor of Technology - Computer Science
Guru Nanak Institute of Technology
Kolkata, West Bengal05-2010
Higher Secondary - Science
Arambagh High School
Arambagh, West Bengal05-2006
Secondary - Secondary Education
Soaluk Azad High School
Soaluk, West Bengal02-2004
Skills
Business Skills: Project Management,Business Analysis, Requirement Gathering, Process Modelling, Procurement Consulting, Stakeholder Management, Documentation, Agile Implementation, Product Development, GAP Analysis, User Acceptance Testing, Data Analysis, API Specification, ERP Integration, Process Improvement, Market Research, Data Visualization, Platform Solution
Technical Skills: PostgreSQL, Postman API testing, JIRA, Confluence, Visio, ETL Testing, TCS Jile, Mastercraft ALM, ARIS Process Modeler, Putty, Service Plus, Power BI
Certification
Project Management Professional — Project Management Institute
Timeline
Bachelor of Technology - Computer Science
Guru Nanak Institute of Technology
Higher Secondary - Science
Arambagh High School
Secondary - Secondary Education
Soaluk Azad High School
Senior Business Analyst
Implementation of Gen AI Features in TCS Platform Solution
2025 - 2026
Project Manager
Channel Partner Onboarding Solution for TCS Platform Solution
2025 - 2025
Project Manager
Supply Chain Analytics for TCS IP Product
2024 - 2024
Project Manager
Plug and Play API Repository for TCS Platform Solution
2023 - 2023
Implementation Consultant
Source to Pay Platform Implementation for India's Large Private Sector Bank
2020 - 2022
Implementation consultant
Platform Implementation for Canada’s Largest Cold Supply Chain Solutions Company
2019 - 2019
Senior Business Analyst
Global Health Insurance Solution
2016 - 2018
Business Analyst
TCS Recruitment Portal
2013 - 2015
Master of Business Administration - Systems And Marketing
Indian Institute of Social Welfare And Business Management