Sr Operations Executive
SHUVRODEEP PAL
Concentrix - HSBC UK Process
Bengaluru,Karnataka
2
Years of experience
6
years of post-secondary education
Business Analytics graduate and Marketing (PGDM) and BFSI operations professional with 2+ years of experience across banking compliance, data analytics and marketing strategy. Experienced in structuring problems, analyzing large operational datasets, identifying root causes and translating insights into dashboards and recommendations for senior stakeholders. Strong grounding in market research, go-to-market strategy and process improvement, backed by a published research chapter. Seeking Analyst / Associate Consultant roles in management, strategy and business consulting.
Work History
2 Years 2 Months
08.2024 - Current
2 Years 2 Months
Operations Representative (BFSI Specialist)
Concentrix - HSBC UK Process | Bengaluru
08.2024 - Current
- Support HSBC UK banking operations across KYC, AML, fraud detection and transaction monitoring, working to strict SLA and TAT targets and regulatory standards.
- Analysed process and case data to diagnose bottlenecks and root causes; implemented solutions that improved SLA compliance and operational efficiency.
- Designed KPI dashboards in Power BI and Excel that gave leadership daily visibility into performance and trends.
- Coordinated with cross-functional teams and client stakeholders to resolve escalations and keep delivery on track.
3 Months
06.2023 - 09.2023
3 Months
Marketing Intern
ClearTax | Bengaluru
06.2023 - 09.2023
- Ran digital campaigns across social and email channels, lifting engagement metrics by 25%.
- Used CRM-driven insights (HubSpot) to support client acquisition; produced analytics reports for leadership review.
7 Months
01.2019 - 08.2019
7 Months
Business Development Executive Intern
Appco Group India | Bengaluru
01.2019 - 08.2019
- Drove client acquisition through outreach and persuasive presentations; tracked leads and analysed campaign performance to optimise conversion strategy.
Education
Post Graduate Diploma in Management (PGDM) - Marketing & Business Analytics
International Institute of Business Studies (IIBS) | 08.2022 - 08.2024
Bachelor of Technology (B.Tech) - Electronics & Instrumentation Engineering
Academy of Technology | 08.2014 - 11.2018
Skills
Consulting & Strategy: Problem Structuring
Data-Driven Decision Making
Root Cause Analysis
Market Research
Go-to-Market (GTM) Strategy
Competitive Analysis
Process Improvement
Business Requirement Documentation (BRD & FRD)
Websites
Certification
- Business & Data Analyst - IIBS (2024)
- Fundamentals of HubSpot - HubSpot (2024)
- Power BI Certification - Coursera (2023)
- Digital Marketing Fundamentals - Google (2023)
- Advanced Excel - IIBS (2022)
AWARDS & ACHIEVEMENTS
Best Business Plan - IIBS (2024), Best Manager - IIBS (2024), All India Dell Campus Ambassador - Delhi (2023)
RESEARCH & PUBLICATION
- Decoding Consumer's Desires: A Neuro Marketing Approach for Next-Gen Marketing and Sustainability (Feb 2026)
- Book chapter in Sustainable Futures: Integrating ESG, Net Carbon Strategies, and Next-Gen Marketing in Global Finance (ISBN 978-81-990645-4-6), M S Consulting Services.
Projects
- Evolution of Content Marketing Approach | PGDM Project Aug 2024, Analysed engagement metrics and consumption patterns using Google Analytics and Power BI; recommended data-driven content strategies that improved reach by 20%.
- Study on Marketing Approaches of ClearTax | PGDM Project Nov 2023, Evaluated digital marketing strategy using Google Analytics; identified the key drivers behind 25% higher customer engagement.
- LPG Gas Leakage Detection and Prevention | B.Tech Final Year Project Jan 2018, Developed a microcontroller-based gas leak detection system with automated alarm and cut-off mechanism.
Timeline
Operations Representative (BFSI Specialist)
Concentrix - HSBC UK Process
08.2024 - CurrentRead more
Marketing Intern
ClearTax
06.2023 - 09.2023Read more
International Institute of Business Studies (IIBS) - Post Graduate Diploma in Management (PGDM), Marketing & Business Analytics
08.2022 - 08.2024Read more
Business Development Executive Intern
Appco Group India
01.2019 - 08.2019Read more
Academy of Technology - Bachelor of Technology (B.Tech), Electronics & Instrumentation Engineering
08.2014 - 11.2018Read more