Shwati Kumari

Work From Home Agent

Shwati

Vapi

04.2025 - 12.2025

Oversaw warranty counseling process to manage expense controls.
Took special orders in person and over telephone, generating additional revenue every month.
Assisted customers with inquiries via phone and email support.
Managed scheduling to ensure coverage during peak hours.
Utilized customer relationship management software for tracking interactions.
Handled order processing and ensured timely fulfillment of requests.
Collaborated with team members to resolve customer issues effectively.
Provided product information and recommendations to enhance customer experience.
Documented customer feedback for service improvement initiatives.
Maintained up-to-date knowledge of company policies and procedures.
Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
Verified accuracy of data entry into company database system.
Answered incoming calls in a timely manner and provided accurate information on products and services.
Developed trust relationships with customers to ensure repeat business opportunities.

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