Shwati Kumari
Vapi
Overview
1
1
year of professional experience
Work History
Work From Home Agent
Shwati
Vapi
04.2025 - 12.2025
- Oversaw warranty counseling process to manage expense controls.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with inquiries via phone and email support.
- Managed scheduling to ensure coverage during peak hours.
- Utilized customer relationship management software for tracking interactions.
- Handled order processing and ensured timely fulfillment of requests.
- Collaborated with team members to resolve customer issues effectively.
- Provided product information and recommendations to enhance customer experience.
- Documented customer feedback for service improvement initiatives.
- Maintained up-to-date knowledge of company policies and procedures.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Verified accuracy of data entry into company database system.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Developed trust relationships with customers to ensure repeat business opportunities.
Education
2022 - B.sc
B Sc
09.2025 - 09.2025
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
2022 - B.sc
B Sc
09.2025 - 09.2025
Work From Home Agent
Shwati
04.2025 - 12.2025