Shwedha T

Delivered round-the-clock support to resolve transaction decline issues, maintaining smooth application functionality in the banking sector.

• Had been a secondary/back up for the Federative Problem Manager dealing with the problem investigation raised for the code/defect related issues and to provide feasible solution with the required time.
• Worked with development and testing team for defect analysis.
• Alerts and Events to be monitored and to clear the issue on the same day.
• Worked on the packages via sql developer to find the cause of the failure of the transactions.
• Have worked with all type of transactions, queries with respect to the portals, wallets, cards.
• Have checked with the reports like Transaction Detail report, Authorization Report, QMR report.
• Worked on related to the batches like daily batches, ageing batch, pre clear batch, matching batch.
• Worked on the limit mismatch in the balance, negative balance and provided all the results for which the bank raises query.
• Have used the TWS command to rectify the changes in the reports.
• Have used Tivoli to check the failure in the job abend.
• Using Splunk, Dynatrace – have checked the logs and details of every transaction.
• Have used Jenkins to restart the components when required.
• Worked on the Customer Service Portal (frontend) and helped the clients to meet their requirements.
• Performed the card renewal activity via scripts.
• Worked on the Outbound Migration activities – lead and given continuous support to the banks migrated from MI platform to their respective platform with the help of dumps as per the requirement.
• Worked on incident resolution - to review and resolve the incidents arising from.
• Participated/Initiated in War Room calls that impacts application availability or has a customer impact.
• Resolved the work orders/tickets in for of business/functional queries, adhoc requrest, verification and validating from customer support teams.
• Performed root cause analysis in details for incident and took action on fixing the cause of high severity issue.

• Handled application issues from start to finish to guarantee smooth business service continuity and executed necessary enhancements.
• Coordinated with clients to deliver necessary Oracle objects, supporting business requirements and providing continuous enhancement and production problem resolution.
• Giving support to six countries for order to invoicing process. Involved in the continuous enhancement requests and fixing of production problems.
• Handled the change request and provided the scripts on time.
• Developed PLSQL programs using cursors, functions, handing exceptions using packages as per the customer requirement.
• Developed Business Reports using Oracle SQL,PL-SQL.
• Created Multiple master data setups like TAX, SIP PRICES, CUSTOMER ACCOUNTS, CUSTOMER ADDRESS,PRICING AND EXCHANGE RATES.
• Checking the daily business data related to fuels using SQL queries at the backend.
• Checking complete order to invoicing process for the fuel product orders.
• Creating Unix Shell scripts as a part of automation scripts for repeated issues.
• Performed batch logging and exception logging on Oracle Packages for monitoring job and exceptional handling.
• Involved in client discussions in understanding the customer requirements. Provided the document of understanding (DOU) and cost estimates for implementing the requirement as per the customer requirement.

• Implemented Safe2Go mobile app for airfield fueling, streamlining the process and ensuring secure delivery note handovers to pilots.
• Led the automation project for the server across 10+ countries, enhancing the order-to-invoice process and achieving a significant milestone in misfuel prevention.
• As worked on the test databases, all the requirements have been completed with manual intervention and completed successfully as like in production databases.
• Good communications and interpersonal skills and involved in client interactions for scoping, effort estimates and status reporting.
• Performing end to end testing from order to invoicing. Producing invoices and providing the invoice copy to the business.
• Planning, delivering and implementation of quality solutions as per scheduled milestones.
• Developed Business Reports and created the scripts using shell script, Linux, SQL and PL-SQL.