Shweta Chapale
Sr. Customer Service Executive
Nagpur
Summary
Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 7 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Sr. Customer Service Executive
Go First India Ltd.
Nagpur
08.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Completed daily logs for management review.
- upselling the services provided by the company.
Education
SSC CBSE Board -
Kendriya Vidyalaya
Ordinance Factory Bhandara, Jawahar Nagar 04.2012 - 05.2013
HSC State Board -
Nanaji Joshi Jr. College
Shahapur, Bhandara 07.2013 - 06.2015
BBA - Aviation Management And Hospitality
Flywheel Aviation Academy(YCMOU)
Nagpur 06.2015 - 04.2019
MBA - Human Resources Management
D. Y. Patil Vidyapeeth
Pune 07.2020 - 07.2022
Skills
Customer service experience
Customer service skills
Public speaking
Employee guidance
Staff Management
Accomplishments
- Appreciation from customers on various social media platform.
- Appreciation on Go-first magazine, Go First delight from the organization.
Certification
• Certified load and trim license holder for Airbus A-320
Hobbies
- Music
- Painting
- Travelling
Timeline
MBA - Human Resources Management
D. Y. Patil Vidyapeeth
07.2020 - 07.2022
• Certified load and trim license holder for Airbus A-320
05-2019
Sr. Customer Service Executive
Go First India Ltd.
08.2016 - Current
BBA - Aviation Management And Hospitality
Flywheel Aviation Academy(YCMOU)
06.2015 - 04.2019
HSC State Board -
Nanaji Joshi Jr. College
07.2013 - 06.2015
SSC CBSE Board -
Kendriya Vidyalaya
04.2012 - 05.2013