Shweta Dhole
Technical Content Writer
Pune
Summary
Technical Content Writer with around 9 yrs of experience with Master’s degree in Computer Science with National and Inter-National experience (which includes Technical, Non-Technical and Content Writing) in IT and Non-IT sectors.
MOTIVATION AND OBJECTIVES - IT professional by qualification and writer by passion. With nearly a decade of expertise in technical communication, I bring a wealth of knowledge and proficiency to every project I undertake. From software user manuals to SEO articles to product documentation, I have a proven track record of delivering high-quality content that meets the needs of both technical and non-technical audiences.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Technical Writer
TrustCloud
Pune
06.2023 - Current
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Technical and product documentation - creation and management
- Graphics Designing with Canva and other tools
- Good knowledge of SEO and WordPress
- Developed wide range of easy-to-understand user interface text for online help and developer guides.
- Creating and updating change logs and product update documentation
- Proved successful working within tight deadlines and fast-paced environment.
- Developed online tutorials and web-based training materials for TrustCloud products.
- Helped analyze and rewrite technical copy for end-users to follow.
- Good product knowledge - TrustCloud products (Compliance Automation Apps)
- Fair domain knowledge - Compliance standards and regulations, audit readiness evaluation for SOC2, ISO 27001, GDPR, HIPAA etc
- Working closely with product experts to gain in-depth understanding of technical product requirements.
- Working closely with communications, product, sales, design and strategy teams to generate creative ideas and meet client's objectives.
- Create video content, infographics and drafted compelling copy to deliver fresh and visual content, increasing traffic and leads.
- Creating apt SEO technical blog posts and social media posts for GRC and other compliance standards
- Online learning management systems - designing and creating technical courses
- Reduced support call volume by providing comprehensive FAQs for product users
- Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly
Technical Content Writer
Screen Magic
11.2022 - 05.2023
- Heading technical documentation part and Learning Management System
- Writing technical help content for SMS Magic Converse app in integration with Salesforce
- Writing technical articles
- Writing User Guides for all functionalities related to Salesforce CRM integration
- Writing User Guides for all functionalities related to Zoho CRM integration
- Writing Troubleshooting Guide for Customer Support team
- Working on LMS – Coassemble
- Designing and Creating courses – Coassemble
- Designing and Creating content – documents and videos
- Created instructional video scripts outlining step-by-step processes for using software tools efficiently
- Coordinated closely with design team to create visually appealing graphics that complemented written content effectively
Technical Content Writer
TechTalks
02.2022 - 11.2022
- Client Icertis)
- Writing technical help content for Icertis Contract Intelligence(ICI) system
- Working closely with stake holders such as Development team, Testing team, Project Managers
- Using TFS (Microsoft Team Foundation Server) for project management, reporting, requirements gathering, technical writing and versioning
- Using SharePoint
- Writing User Guides, Configuration Guides, Release Notes, Integration Guides
- Knowledge of Microsoft Style for Technical Publications (MSTP)
- Wiki content development and publishing
- WordPress content development and publishing
Freelance Content Writer
The Art Studio, ClickExams and Private Assignments
06.2017 - 01.2022
- Designing, content writing and project co-ordination for The Art Studio (social media and branding consultancy)
- Working on Marathi novel.
- Writing blogs for travel, technology, sciences and various sectors
- Proof reading assignments
- Photography and videography for my own travels and
- Designing, Creative/ Content writing for ClickExams
- Running my own handmade jewellery brand called Devmani
- Running my small travel initiative called Travel Therapy to promote travel as a medium of healing and self-exploration
- Social media updates and marketing – strategy and execution for few local brands including Devmani and Travel Therapy
Business Development Manager
01.2016 - 03.2017
- Prospect for potential new clients and turn this into increased business
- Cold call as appropriate within market
- Meet potential clients by growing, maintaining, and leveraging network
- Identify potential clients, and the decision makers within the client organization
- Research and build relationships with new clients
- Set up meetings between client decision makers and company’s practice leaders/Principals
- Plan approaches and pitches
- Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives
- Participate in pricing the solution/service
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
Free Lancer
Free Lancer
06.2014 - 12.2015
- Language based Assignments (English, Marathi)
- Working on my novel in English
- Newspaper columns writing for Marathi newspaper Dainik Prabhat
- Creative/ Content writing for Dzine Nest (Design and Branding Firm)
Program Associate
Sunstone Business School
01.2013 - 03.2014
- Responsible for Course creation and management in Moodle
- Creating Presentations and Pitches for Sales purpose
- Co-ordinate with candidates
- Upload designed courses on Moodle / website
- Handle all Pune based activities (Event management, meetings etc.)
- Manage and evaluate online assignments
- Creating/ writing pitches for marketing / Sales
- Tele calling leads
Test Manager Associate
Unisys
12.2009 - 02.2011
- Responsible for Testing related activities
- MOM, Presentations, Weekly and Monthly Reporting
- Attending Meetings at European Commission ( Client)
- Test Coordination of all EU Countries
- Test case Execution
- Bug and defect logging
- Bug and defect tracking
- Result/ report generation
Test Engineer
Cybage Softwares Pvt. Ltd
06.2006 - 07.2007
- Writing Test Cases
- Test case Execution
- Database testing
- Bug and defect logging
- Bug and defect tracking
- Creating various reports
Education
Masters of Computer Science - Computer And Information Sciences
Garware College
Pune 06.2004 - 04.2006
Bachelor of Computer Science - Computer And Information Sciences
Sinhgad College of Science
Pune 06.2001 - 04.2004
Skills
Experience with WordPress
Technical Content Writing - User Manuals,
Interpersonal Communication
Experience with Salesforce Integration
Experience using TFS (Microsoft Team Foundation Server) for project management
Experience using Microsoft SharePoint
Experience in writing Configuration Guides, Release Notes, Integration Guides
Technical research
Graphics Creation
Web Content Management
Workflow Analysis
Content Development
Visual Communication
Content optimization
Content Strategy
Extra Curricular Activities
- Traveler at Travel Therapy
My own Start-up for traveling experiences since June 2018.
- Designer & Artist at Devmani
Devmani is my own handmade jewelry brand, where I work as a Designer for making handmade and customized jewelry since 2013.
- Self Motivated Writer
Working on my two novels.
Timeline
Technical Writer
TrustCloud
06.2023 - Current
Technical Content Writer
Screen Magic
11.2022 - 05.2023
Technical Content Writer
TechTalks
02.2022 - 11.2022
Freelance Content Writer
The Art Studio, ClickExams and Private Assignments
06.2017 - 01.2022
Business Development Manager
01.2016 - 03.2017
Free Lancer
Free Lancer
06.2014 - 12.2015
Program Associate
Sunstone Business School
01.2013 - 03.2014
Test Manager Associate
Unisys
12.2009 - 02.2011
Test Engineer
Cybage Softwares Pvt. Ltd
06.2006 - 07.2007
Masters of Computer Science - Computer And Information Sciences
Garware College
06.2004 - 04.2006
Bachelor of Computer Science - Computer And Information Sciences
Sinhgad College of Science
06.2001 - 04.2004