Shweta Dhole
Technical Content Writer
Pune
Summary
Technical Content Writer with around 9 yrs of experience with Master’s degree in Computer Science with National and Inter-National experience (which includes Technical, Non-Technical and Content Writing) in IT and Non-IT sectors.
MOTIVATION AND OBJECTIVES - IT professional by qualification and writer by passion. With nearly a decade of expertise in technical communication, I bring a wealth of knowledge and proficiency to every project I undertake. From software user manuals to SEO articles to product documentation, I have a proven track record of delivering high-quality content that meets the needs of both technical and non-technical audiences.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Technical Writer
TrustCloud
Pune
06.2023 - Current
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Technical and product documentation - creation and management
- Graphics Designing with Canva and other tools
- Good knowledge of SEO and WordPress
- Developed wide range of easy-to-understand user interface text for online help and developer guides.
- Creating and updating change logs and product update documentation
- Proved successful working within tight deadlines and fast-paced environment.
- Developed online tutorials and web-based training materials for TrustCloud products.
- Helped analyze and rewrite technical copy for end-users to follow.
- Good product knowledge - TrustCloud products (Compliance Automation Apps)
- Fair domain knowledge - Compliance standards and regulations, audit readiness evaluation for SOC2, ISO 27001, GDPR, HIPAA etc
- Working closely with product experts to gain in-depth understanding of technical product requirements.
- Working closely with communications, product, sales, design and strategy teams to generate creative ideas and meet client's objectives.
- Create video content, infographics and drafted compelling copy to deliver fresh and visual content, increasing traffic and leads.
- Creating apt SEO technical blog posts and social media posts for GRC and other compliance standards
- Online learning management systems - designing and creating technical courses
- Reduced support call volume by providing comprehensive FAQs for product users
- Optimized knowledge base content for search engine visibility, making it easier for users to find relevant information quickly
Technical Content Writer
Screen Magic
11.2022 - 05.2023
- Heading technical documentation part and Learning Management System
- Writing technical help content for SMS Magic Converse app in integration with Salesforce
- Writing technical articles
- Writing User Guides for all functionalities related to Salesforce CRM integration
- Writing User Guides for all functionalities related to Zoho CRM integration
- Writing Troubleshooting Guide for Customer Support team
- Working on LMS – Coassemble
- Designing and Creating courses – Coassemble
- Designing and Creating content – documents and videos
- Created instructional video scripts outlining step-by-step processes for using software tools efficiently
- Coordinated closely with design team to create visually appealing graphics that complemented written content effectively
Technical Content Writer
TechTalks
02.2022 - 11.2022
- Client Icertis)
- Writing technical help content for Icertis Contract Intelligence(ICI) system
- Working closely with stake holders such as Development team, Testing team, Project Managers
- Using TFS (Microsoft Team Foundation Server) for project management, reporting, requirements gathering, technical writing and versioning
- Using SharePoint
- Writing User Guides, Configuration Guides, Release Notes, Integration Guides
- Knowledge of Microsoft Style for Technical Publications (MSTP)
- Wiki content development and publishing
- WordPress content development and publishing
Freelance Content Writer
The Art Studio, ClickExams and Private Assignments
06.2017 - 01.2022
- Designing, content writing and project co-ordination for The Art Studio (social media and branding consultancy)
- Working on Marathi novel.
- Writing blogs for travel, technology, sciences and various sectors
- Proof reading assignments
- Photography and videography for my own travels and
- Designing, Creative/ Content writing for ClickExams
- Running my own handmade jewellery brand called Devmani
- Running my small travel initiative called Travel Therapy to promote travel as a medium of healing and self-exploration
- Social media updates and marketing – strategy and execution for few local brands including Devmani and Travel Therapy
Business Development Manager
01.2016 - 03.2017
- Prospect for potential new clients and turn this into increased business
- Cold call as appropriate within market
- Meet potential clients by growing, maintaining, and leveraging network
- Identify potential clients, and the decision makers within the client organization
- Research and build relationships with new clients
- Set up meetings between client decision makers and company’s practice leaders/Principals
- Plan approaches and pitches
- Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives
- Participate in pricing the solution/service
- Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
Free Lancer
Free Lancer
06.2014 - 12.2015
- Language based Assignments (English, Marathi)
- Working on my novel in English
- Newspaper columns writing for Marathi newspaper Dainik Prabhat
- Creative/ Content writing for Dzine Nest (Design and Branding Firm)
Program Associate
Sunstone Business School
01.2013 - 03.2014
- Responsible for Course creation and management in Moodle
- Creating Presentations and Pitches for Sales purpose
- Co-ordinate with candidates
- Upload designed courses on Moodle / website
- Handle all Pune based activities (Event management, meetings etc.)
- Manage and evaluate online assignments
- Creating/ writing pitches for marketing / Sales
- Tele calling leads
Test Manager Associate
Unisys
12.2009 - 02.2011
- Responsible for Testing related activities
- MOM, Presentations, Weekly and Monthly Reporting
- Attending Meetings at European Commission ( Client)
- Test Coordination of all EU Countries
- Test case Execution
- Bug and defect logging
- Bug and defect tracking
- Result/ report generation
Test Engineer
Cybage Softwares Pvt. Ltd
06.2006 - 07.2007
- Writing Test Cases
- Test case Execution
- Database testing
- Bug and defect logging
- Bug and defect tracking
- Creating various reports
Education
Masters of Computer Science - Computer And Information Sciences
Garware College
Pune 06.2004 - 04.2006
Bachelor of Computer Science - Computer And Information Sciences
Sinhgad College of Science
Pune 06.2001 - 04.2004
Skills
Experience with WordPress
undefinedExtra Curricular Activities
- Traveler at Travel Therapy
My own Start-up for traveling experiences since June 2018.
- Designer & Artist at Devmani
Devmani is my own handmade jewelry brand, where I work as a Designer for making handmade and customized jewelry since 2013.
- Self Motivated Writer
Working on my two novels.
Timeline
Technical Writer
TrustCloud
06.2023 - Current
Technical Content Writer
Screen Magic
11.2022 - 05.2023
Technical Content Writer
TechTalks
02.2022 - 11.2022
Freelance Content Writer
The Art Studio, ClickExams and Private Assignments
06.2017 - 01.2022
Business Development Manager
01.2016 - 03.2017
Free Lancer
Free Lancer
06.2014 - 12.2015
Program Associate
Sunstone Business School
01.2013 - 03.2014
Test Manager Associate
Unisys
12.2009 - 02.2011
Test Engineer
Cybage Softwares Pvt. Ltd
06.2006 - 07.2007
Masters of Computer Science - Computer And Information Sciences
Garware College
06.2004 - 04.2006
Bachelor of Computer Science - Computer And Information Sciences
Sinhgad College of Science
06.2001 - 04.2004
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