Shweta Dixit
Ghaziabad
Summary
Training and quality excellence leader with over 9 years of experience in BFS and US healthcare operations. Expertise in process training, capability development, quality governance, and operational transformation. Proven success in stabilizing high-risk client programs and designing scalable quality frameworks that enhance operational performance and customer experience. Skilled in Six Sigma methodologies, VOC analysis, and continuous improvement initiatives, recognized for driving measurable improvements in quality and delivery outcomes.
Overview
10
10
years of professional experience
Work History
Deputy Manager – Training & Quality transformation
Anaptyss
Noida
08.2024 - Current
- Implemented corrective action plans that successfully turned a critical client project from red to green in two months.
- Executed quality transition programs that ensured compliance with regulatory and client standards.
- Collaborated with operations leaders to pinpoint training gaps and establish effective interventions.
- Achieved quality and productivity benchmarks by leading process and capability training programs during BFS transition.
- Designed frameworks for new processes, promoting operational readiness and stabilization.
- Developed quality governance dashboards to identify training needs.
- Conducted training sessions and performance workshops that enhanced operations team capabilities.
- Led critical client project aimed at identifying root causes of issues.
Assistant Manager (Senior Specialist Quality) – Business Excellence
Sagility Health India Pvt. Ltd.
05.2022 - 08.2024
- Designed and delivered training modules for quality frameworks and compliance standards to ensure compliance and enhance team knowledge.
- Conducted calibration sessions and refresher workshops to improve operational accuracy and maintain high-quality standards.
- Collaborated with operations leaders to identify training gaps and implement effective interventions.
- Developed comprehensive process documentation and SOPs for new transitions to facilitate smoother implementation and onboarding.
Team Leader – Quality
Accurio Health Pvt. Ltd.
05.2019 - 05.2022
- Managed a team of 6 QA professionals supporting US healthcare operations
- Ensured consistent SLA adherence and quality performance
- Identified operational pain points through RCA and error trend analysis, resulting in targeted process improvements
- Led daily, weekly, and monthly client calls to address issues and align expectations
- Implemented productivity and accuracy tools, including calibration sessions and automated reports, which streamlined team workflows
- Prepared and presented monthly quality dashboards to clients, enabling data-driven decision-making and alignment on quality standards
AR Analyst
R1 RCM Global Services Pvt. Ltd.
07.2018 - 05.2019
- Reviewed and processed claims to optimize revenue recovery for healthcare services.
- Analyzed account receivables, ensuring timely processing and contributing to accurate financial reporting.
- Followed up on denials, processed claim submissions, recorded payments, and resolved credit balance issues, enhancing financial reporting accuracy.
- Resolved discrepancies in patient accounts through investigation and collaboration with teams.
Patient Care Coordinator
Apollo Hospital
05.2016 - 05.2017
- Coordinated patient appointments and scheduled across multiple departments to ensure timely access to care.
- Assisted healthcare providers with patient intake, ensuring accurate records for seamless care delivery.
- Communicated treatment plans and follow-up care instructions to patients, enhancing their understanding and compliance.
Education
Master of Science - Biotechnology
BBA University
Lucknow08-2015
Bachelor of Science - Biotechnology
CSJM University
Kanpur06-2013
Skills
Learning program design
Capability building coaching
Training needs analysis
Process training programs
Client and stakeholder management
Operational risk compliance
Performance quality management
SLA and KPI monitoring
Quality assurance compliance
Root cause analysis
VOC analysis and CSAT improvement
Process improvement strategies
Six Sigma methodologies
Workflow optimization
Operational excellence frameworks
Leadership skills
Cross-functional team leadership
Client escalation management
Governance reviews
Accomplishments
• 9 years of progressive growth from operations to leadership roles.
• Successfully converted a dissatisfied BFS client project from Red to Green in 2 months.
• Led multiple quality transitions and stabilization programs.
• Trained in Six Sigma methodologies (Green belt); also successfully closed a Six sigma yellow belt project in Sagility.
• Successfully converted a dissatisfied BFS client project from Red to Green in 2 months.
• Led multiple quality transitions and stabilization programs.
• Trained in Six Sigma methodologies (Green belt); also successfully closed a Six sigma yellow belt project in Sagility.
Quality Compliance Audit Experience
- ISO 9001 Documentation (QMS, SOPs, Operational Manuals)
- Internal & External Audits, NC & OFI Closure
- Enterprise & Department-Level Risk Management (FMEA)
- Data Security & Access Control Compliance
- Compliance Awareness & Hygiene Audits
Timeline
Deputy Manager – Training & Quality transformation
Anaptyss
08.2024 - Current
Assistant Manager (Senior Specialist Quality) – Business Excellence
Sagility Health India Pvt. Ltd.
05.2022 - 08.2024
Team Leader – Quality
Accurio Health Pvt. Ltd.
05.2019 - 05.2022
AR Analyst
R1 RCM Global Services Pvt. Ltd.
07.2018 - 05.2019
Patient Care Coordinator
Apollo Hospital
05.2016 - 05.2017
Master of Science - Biotechnology
BBA University
Bachelor of Science - Biotechnology
CSJM University