Shweta Gupta

• Drove customer excellence initiatives through innovative, value-driven logistics and supply chain solutions.
• Developed tailored value propositions aligned with client objectives and business growth goals.
• Applied consultative selling to deliver operational improvements and strengthen strategic partnerships.
• Led RFQ and tender management to ensure competitive, customer-focused outcomes.
• Conducted KPI-based business reviews, implementing process enhancements and best practices.
• Championed technology integration to enable data-driven decision-making and continuous improvement.

Led strategic accounts, aligning client objectives with organizational goals and growth strategy. Built strong C-suite partnerships, negotiated high-value deals, and drove upselling and cross-selling initiatives. Oversaw seamless business transitions and enhanced account management frameworks through OKAM collaboration. Implemented engagement and technology strategies that improved client satisfaction, retention, and operational efficiency. Mentored teams to strengthen account management excellence.

Responsible for managing key customer portfolios in airfreight export and import operations, ensuring seamless service delivery and operational excellence.