Summary
Overview
Work History
Education
Skills
Rewards And Recognition
Interests
Disclaimer
Timeline
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Shweta Mishra

Shweta Mishra

Market Research & Client Relationship Manager

Summary

Experienced professional with a client-centric approach and over 3 years of expertise in relationship management within consulting and offshore services. Proven ability to deliver customized solutions, improve communication processes, and uphold service excellence by actively engaging with clients. Adept at streamlining operations to enhance overall client satisfaction and drive business success.

Overview

6
6
years of professional experience

Work History

Market Research & Client Relationship Manager

V. V. Kale & Co.
07.2024 - Current

V. V. Kale & Co. is a reputed Chartered Accountancy firm, established in 1979, with a diverse client base across sectors like Infrastructure, FMCG, Financial Services, and IT.


  • Supported senior management through a mix of administrative and analytical functions to enhance operational efficiency.
  • Reviewed and responded to client communications, ensuring prompt, professional, and solution-oriented correspondence.
  • Designed and maintained performance dashboards to track project developments and team deliverables.
  • Conducted in-depth research on foreign chambers of commerce to identify strategic networking and collaboration opportunities.
  • Performed quarterly revenue analysis to support financial planning and decision-making.
  • Executed day-to-day operational tasks, contributing to the smooth functioning of firm-wide processes.

Client Relationship Manager

SRN Partners Chartered Accountants Limited
10.2023 - 03.2024

Braindezvous Infotech Pvt. Ltd. is a fast-growing organization specializing in Fintech Services, E-commerce, Software Development, Digital Marketing, and Application Development.


  • Acted as a primary point of contact between clients and internal teams, ensuring clear communication and alignment throughout project lifecycles.
  • Interpreted and translated client business needs into actionable project requirements to ensure solution relevance and timely delivery.
  • Provided daily project updates to clients, addressing queries, tracking deliverables, and reinforcing service transparency.
  • Supported internal teams by managing client expectations, identifying service gaps, and recommending process improvements.
  • Facilitated client onboarding and ensured contractual clarity by explaining service terms and deliverables.
  • Strengthened client trust and satisfaction by proactively resolving concerns and maintaining consistent engagement.

Client Relationship Manager

Braindezvous Infotech Pvt. Ltd.
12.2022 - 10.2023
  • Company Overview: Braindezvous Infotech Pvt. Ltd. is a fast-paced organization that specializes in Fintech Services, E-commerce, Software Development, Digital Marketing, and Application Development.
  • I acted as a facilitator between the company and clients through effective communication.
  • My job was to fully understand the business and project needs of the client for the best products and outcomes; helping our existing clients to understand their contracts and terms & service while meeting the requirements on the products that we supplied.
  • I provided clients with daily updates on the project outputs.
  • I supported the internal teams to manage the client's expectations, identifying opportunities where services could be improved and shared.
  • Braindezvous Infotech Pvt. Ltd. is a fast-paced organization that specializes in Fintech Services, E-commerce, Software Development, Digital Marketing, and Application Development.

Business Development Executive

Optimum Business Solutions
08.2022 - 11.2022

Optimum Business Solutions is an HR services firm offering end-to-end recruitment and staffing solutions across industries.


  • Identified and qualified potential clients through strategic outreach, including cold calling, networking, and market research.
  • Promoted the company's HR solutions by understanding client requirements and positioning tailored service offerings.
  • Built and maintained a pipeline of prospects by initiating and nurturing client relationships.
  • Coordinated with internal teams to align service delivery with client expectations and timelines.
  • Contributed to lead generation efforts and supported the expansion of the firm's client base in a competitive market.

Human Resource Executive

Global Comaco
12.2019 - 03.2022

Global Comaco is a consulting and marketing firm focused on personalized consultation services aimed at enhancing client growth and market positioning.


  • Managed the full-cycle recruitment process, ensuring timely and accurate hiring aligned with organizational needs.
  • Sourced and screened candidates across various roles using targeted outreach and filtering techniques.
  • Conducted initial telephonic and in-person interviews in coordination with department heads to evaluate fit and skill match.
  • Executed thorough background checks for shortlisted candidates to maintain hiring integrity.
  • Drafted and issued offer letters and employment contracts, ensuring professionalism and compliance.
  • Facilitated seamless onboarding by coordinating with internal departments and maintaining clear communication with new hires.
  • Ensured alignment between candidate expectations and organizational goals to foster long-term retention.

Education

MBA - HR and Finance

Janardan Rai Nagar, Rajasthan Vidyapeeth University
07-2020

B.A - History, Political science

Motilal Nehru College, University of Delhi
06-2017

Higher Secondary -

Delhi Public School, Ranchi
05-2014

Senior Secondary -

Delhi Public School, Ranchi
05-2012

Skills

Rewards And Recognition

  • Cleared C.S Foundation in first attempt.
  • Participated in various extra-curricular activities in school and college.
  • Participated in college fest where we made and managed a stall of bakery items.
  • Participated in a flash mob to create awareness about mental health.

Interests

Reading
Art Journaling
Painting
Traveling

Disclaimer

I hereby declare that all the information and facts mentioned above are correct and I take full responsibility for the accuracy of the information.

Timeline

Market Research & Client Relationship Manager

V. V. Kale & Co.
07.2024 - Current

Client Relationship Manager

SRN Partners Chartered Accountants Limited
10.2023 - 03.2024

Client Relationship Manager

Braindezvous Infotech Pvt. Ltd.
12.2022 - 10.2023

Business Development Executive

Optimum Business Solutions
08.2022 - 11.2022

Human Resource Executive

Global Comaco
12.2019 - 03.2022

MBA - HR and Finance

Janardan Rai Nagar, Rajasthan Vidyapeeth University

B.A - History, Political science

Motilal Nehru College, University of Delhi

Higher Secondary -

Delhi Public School, Ranchi

Senior Secondary -

Delhi Public School, Ranchi
Shweta MishraMarket Research & Client Relationship Manager