SHWETA RAMANE
Hdfc, Sox, Ofa, the Knowledge Academy, Samsung, Soft Skill Upgrade, FASSAI, Wellington.
Delhi
2027
years of professional experience
Responsible, competent, and customer-centered Professional. I have 10+ years of experience in sales, customer service, majority in training and mostly support and believe the knowledge and expertise I have gained will greatly contribute to the continued success of your company. My core strengths include customer service, ability to assimilate the key selling points of products and services and excellent communication skills. I have also been a trainer and managed a team of 35 employees.
Work History
Freelancing
- Developed tailored training programs to enhance soft skills for diverse client groups.
- Collaborated with cross-functional teams to design and implement educational content for various platforms.
- Conducted market research to identify emerging trends in skill development and educational resources.
- Facilitated workshops, enhancing participant engagement through interactive learning techniques.
- Mentored junior freelancers, providing guidance on best practices in content creation and client management.
- Analyzed feedback from participants, driving continuous improvement in program effectiveness and relevance.
- Streamlined processes for course delivery, improving overall efficiency of training sessions.
- Currently training across 200 countries
Trainer
2 Years- Training Globally across 200 countries with strategic consultancy services provide expert advice and training for companies and organisations to up skill their employees and encourage change through learning in the workplace.
- Delivering training solutions to corporate, government agencies, public sectors, multinational organisations and private individuals. My primary focus is delivering training in a wide range of areas from IT Technical, Personal Development, Human Resources and Management courses to Project, Programme and IT Service management.
- ITIL Certified with extensive learning in actual implementations for various hierarchies.
- Developing training material for various courses according to the training requirements.
- Sarbanes Oxley certified in finance auditing and internal controls enables me as a trainer to teach the subject with live examples.
- Management subjects with core knowledge
Quality Analyst and Service Support
4 Years- Excellence in Quality and coaching
- Used ticket servicing jira and mantis for project updates, scrum maintenance and calls for maintaining the followup.
- For maintenance and progress reports Data doc.
- Started my career as a BDM executive, cold calling all the prospect clients.
- Giving live demos and explaining the features and their benefits
- NISM certified and mutual funding based knowledge.
- Also worked on software UI UX for the home page and features like calendar and story writing for the same.
- Resolving customer service tickets raised on ZOHO service and OFA software
- Forwarding customer queries after doing the RCA to the required team, first would try to resolve it and eradicate it by self.
- Updated the software’s home page with UX expresia tool to change and update many features by doing competitive analysis.
- Moved on to the quality role in an year where giving feedback and job enrichment
- Regular reinforcement and challenging the agent for better Quality scores.
- Weekly Feedbacks and training on new process or updating in the existing process.
- Team building and positive feedbacks for self-motivation for the consultants
- Using power BI when needed.
- Work profile from (2016-2017) Same company as above
- Responsible for closing the deal and achieving the business target.
- Responsible for the entire process of lead management sales & business development after sales process. (On boarding, Training, maintain relationship and Service)
- Customer queries management and rendering the best service.
- Recruiting referral partner region wise
- Conducting Webinar, Award shows and Group meetings for Independent financial advisors
- Actively contributed in Mobile app development and CRM.
- Maintaining weekly sales report.
- Connecting mutual fund distributors (ARN holder) through cold calls and fixing appointment for the product demonstration.
- Responsible for closing the deal and achieving the business target.
- Responsible for IFAs Queries management such as AUM reconciliation, Portfolio reports accuracy, system support and training.
- Effectively explaining the reports generated to the IFA’s to help them and address any queries they may have.
- Creating execution plans with IFA’s ensuring they have the required product details required.
- Conducting Seminar or Group meetings with IFAs regarding the Importance of Digitization in Mutual Fund industry and How our platform (OFA) can help them.
Education
Ph.D. - Political Science
Graduation - PHYSICS
Skills
Certified in:
NISM Series certified
Sox Audits and Internal controls
ISO 22000
Behavioral Skills and soft Skills
ITIL@foundation
ITIL@Drive
Prince 2/ foundation
Sox compliance
Compliance Manager and SLA
BID and tender Management
ITSM
CISM
Agile
PMP
Accomplishments
- Awarded Target achiever for the year 2017-18
Timeline
Trainer
The Knowledge Academy
01.2021 - 01.2023Read More
Quality Analyst and Service Support
OFA omni financial Advisor
01.2016 - 01.2020Read More
St Colombia
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Wilson college
Graduation from PHYSICS
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Freelancing
Hdfc, Sox, Ofa, the Knowledge Academy, Samsung, Soft Skill Upgrade, FASSAI, Wellington.
2020 - CurrentRead More
Lpu
Ph.D. from Political Science
Read More