SHWETA RANSURE
Dubai
Summary
Seeking customer service opportunities in Dubai where I can utilize my experience in hospitality and client relations. Dedicated to delivering exceptional service, resolving complex queries, and maintaining long-term client satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
Kankei
01.2025 - 10.2025
- Assisting global customers through inbound and outbound support channels. Ensuring accurate documentation of interactions, addressing escalations promptly, and maintaining process compliance. Focused on building rapport and achieving consistent satisfaction scores.
Medikabazaar – Boston IV Health & Care Company
11.2024 - 11.2024
- Supported medical professionals by coordinating order fulfillment and logistics queries. Provided timely updates and handled critical delivery requirements within tight schedules.
Teleperformance – USA Process
03.2023 - 09.2023
- Handled customer inquiries for U.S. clients with empathy and precision. Resolved escalations, followed quality metrics, and consistently achieved performance benchmarks.
WNS Pvt Ltd – UK Process
03.2021 - 02.2023
- Served as Customer Service Executive for leading UK accounts. Managed large volumes of client communication, delivered prompt solutions, and contributed to higher retention rates.
Teleperformance – UK Process
03.2019 - 01.2021
- Delivered excellent phone and email support to UK customers. Recognized for professionalism, problem resolution, and retention of key clients.
First Source Pvt Ltd – UK Process
06.2017 - 03.2019
- Responded to customer queries while maintaining accuracy in CRM documentation. Met call-quality and productivity goals consistently.
Courtyard Marriott Mumbai
11.2016 - 04.2017
- Assisted front-office operations and provided guests with personalized attention, ensuring smooth check-ins, check-outs, and complaint resolution.
The Leela Mumbai International
07.2016 - 10.2016
- Handled guest relations, reservations, and room coordination. Maintained high service standards aligned with five-star hospitality protocols.
Hilton Mumbai International Airport Hotel
12.2014 - 03.2016
- Worked as Front Office Associate supporting daily operations and client satisfaction. Developed a strong foundation in hospitality and communication.
Education
Higher Secondary Certificate (HSC) - undefined
Nirmala Memorial Foundation College of Science & Commerce
Mumbai01.2014
Secondary School Certificate (SSC) - undefined
St. Xavier’s High School
Mumbai01.2011
Skills
- Customer Service & Client Handling
- Hospitality & Guest Relations
- Communication & Conflict Resolution
- Upselling & Retention Techniques
- CRM & BPO Systems (OnQ Insider, MS Office)
- Problem Solving & Team Coordination
LANGUAGES
English
Hindi
Marathi
Gujarati
HOBBIES
Reading, Travelling, Exploring Different Cultures
Accomplishments
- Recognized for exceptional guest handling in hospitality sector.
- Consistently achieved high satisfaction and quality scores in BPO roles.
AWARDS
Certified by Hilton Mumbai International Airport Hotel for successful completion of their front-office management system., Received Top Performer Award in BPO process with Amazon reward vouchers and redeemable points (Nykaa & Myntra)., Recognized for excellent guest handling and achieving top customer satisfaction ratings across multiple processes.
ABOUT ME
An adaptable and enthusiastic professional with over eight years of combined experience in hospitality and international customer service. Skilled at handling diverse clientele, resolving issues effectively, and exceeding service expectations in fast-paced environments. Known for a positive attitude, clear communication, and commitment to high-quality standards. Eager to contribute these abilities toward organizational success in Dubai’s competitive service sector.
Timeline
Customer Service Executive
Kankei
01.2025 - 10.2025
Medikabazaar – Boston IV Health & Care Company
11.2024 - 11.2024
Teleperformance – USA Process
03.2023 - 09.2023
WNS Pvt Ltd – UK Process
03.2021 - 02.2023
Teleperformance – UK Process
03.2019 - 01.2021
First Source Pvt Ltd – UK Process
06.2017 - 03.2019
Courtyard Marriott Mumbai
11.2016 - 04.2017
The Leela Mumbai International
07.2016 - 10.2016
Hilton Mumbai International Airport Hotel
12.2014 - 03.2016
Higher Secondary Certificate (HSC) - undefined
Nirmala Memorial Foundation College of Science & Commerce
Secondary School Certificate (SSC) - undefined
St. Xavier’s High School