Shweta Sharma
Delhi
Summary
Dedicated Student Admission Officer with over 5 years of experience in the immigration industry and educational services. Proven track record in managing student applications, providing exceptional customer service, and improving process efficiencies. Passionate about helping students achieve their educational goals and ensuring a coherent admission process.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CX Learning and Enablement Trainer and Support Professional
ApplyBoard
01.2023 - Current
- Conduct training assessments and identify skills or knowledge gaps that need to be addressed, ensuring all staff are knowledgeable about admission processes.
- Design and develop training programs to improve staff understanding of the admission process.
- Maintain updated training records and provide regular training sessions to new hires and existing employees.
- Utilize various training methods (e.g., mentoring, on-the-job training, workshops) to enhance staff performance in student admission tasks.
- Work with platinum customers to provide personalized assistance and ensure a high level of satisfaction.
- Help students enroll in universities and colleges in Canada, USA, and UK by providing excellent customer experience and guidance.
- Support students in achieving their educational goals through a streamlined and efficient application process.
Subject Matter Expert
ApplyBoard
12.2021 - 01.2023
- Reviewed and audited student applications to ensure alignment with company policies and educational institution requirements.
- Reported findings and provided feedback to improve the quality of student applications.
- Trained staff on best practices for managing and processing student applications.
- Ensured confidentiality and accuracy in handling application data.
- Managed a team of 12 advisors focused on the USA market, ensuring high-quality applications were submitted to schools.
Customer Service Specialist
ApplyBoard
03.2021 - 12.2021
- Reviewed student documents to ensure eligibility for diverse educational programs.
- Collaborated with partner schools and recruiters to resolve application issues and ensure high-quality submissions.
- Communicated empathetically with students regarding application outcomes and provided guidance on alternative program options.
- Maintained accurate program requirements and intake information to optimize student outcomes.
- Built positive relationships with partner schools to facilitate smooth application processing.
Customer Service Coordinator
Visas Avenue
05.2019 - 01.2021
- Conducted rigorous client communication to ensure proper documentation and address related issues.
- Resolved client queries via phone and email, ensuring a high level of customer satisfaction.
- Maintained and updated visa process checklists for various countries.
- Counseled applicants on required documents and prepared applications according to visa category requirements.
- Followed up with clients regularly, providing updates on visa processes and changes in embassy and consulate regulations.
- Prepared and scrutinized necessary visa documents, taking corrective measures for rejections and ensuring successful resubmissions.
Education
Master of Arts - MA, Political Science and Government -
Delhi University
06.2016
Skills
- Student Admissions
- Customer Relationship Management (CRM)
- Process Improvement
- Customer Support
- Communication
- Management
- Problem Solving
- Training and Development
- Team Leadership
- Student Engagement
- Subject matter expertise
- New Hire Training
- Training Needs Analysis
- Planning and coordination
- Interpersonal Communication
Certification
- Certificate of Completion, E-learning Essentials Instructional Design
- Certificate Of Completion, Instructional Design Working with SMEs
- Train the Trainer Diploma Course - Udemy
Timeline
CX Learning and Enablement Trainer and Support Professional
ApplyBoard
01.2023 - Current
Subject Matter Expert
ApplyBoard
12.2021 - 01.2023
Customer Service Specialist
ApplyBoard
03.2021 - 12.2021
Customer Service Coordinator
Visas Avenue
05.2019 - 01.2021
Master of Arts - MA, Political Science and Government -
Delhi University
- Certificate of Completion, E-learning Essentials Instructional Design
- Certificate Of Completion, Instructional Design Working with SMEs
- Train the Trainer Diploma Course - Udemy
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