Shweta Shinde
Pune
Summary
Talented support associate knowledgeable about giving end to end resolution. Highly organized and accurate with an adaptable mentality and stays calm and professional in any circumstances. Ready to bring several years' experience to support business needs at a successful organization. .
Overview
6
6
years of professional experience
Work History
Support Associate
Etraveli Group
Pune
05.2022 - 02.2024
- Provided technical support to customers with escalated issues.
- Investigated customer complaints and identified root cause of the issue.
- Monitored ongoing escalations for resolution progress.
- Coordinating with the airlines.
- Analyzing CSAT for all the agent.
Senior Associate
WNS Global Services
Pune
05.2019 - 08.2022
- Provided prompt and courteous service to customers via phone, email, and chat.
- End-to-end ticket issuance on Amadeus.
- Understood and provided directions to new agents.
Customer Service Executive
Firstcry
Pune
02.2018 - 05.2019
- Resolved customer complaints in a timely manner over emails.
- Identified opportunities for process improvement within the customer service department.
Education
Bachelor of Commerce - Banking And Finance
Ness Wadia College of Commerce
Pune, Maharashtra01-2018
HSC - Commerce
Ness Wadia College of Commerce
Pune, Maharashtra01-2014
SSC -
Agrasen High School
Pune, Maharashtra01-2012
Skills
- Quick Learner
- Quick decision-making abilities
- Amadeus, Sabre, Galileo knowledge
- Good communication skills
Languages
English
First Language
hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Affiliations
- Shopping
- Cooking
- Dancing
Timeline
Support Associate
Etraveli Group
05.2022 - 02.2024
Senior Associate
WNS Global Services
05.2019 - 08.2022
Customer Service Executive
Firstcry
02.2018 - 05.2019
Bachelor of Commerce - Banking And Finance
Ness Wadia College of Commerce
HSC - Commerce
Ness Wadia College of Commerce
SSC -
Agrasen High School
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