Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shweta Tiwari

Thane

Summary

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

6
6
years of professional experience

Work History

Cabin Crew Member

GOFIRST AIRLINES
Mumbai
12.2018 - 03.2023
  • Worked with the firm for approximately four years and three months learning and growing my skills and ability of customer satisfaction and safety.

Customer Care Executive

HDFC SECURITIES
Mumbai
09.2016 - 03.2017
  • Resolved over 100+ customer queries daily via chat and calls, reducing average response time by 40% and improving customer satisfaction scores by 25%
  • Developed and maintained relationships with customers to ensure their satisfaction.

Education

Bachelors of Commerce - Financial Markets

Mumbai University
Mumbai
01-2016

HSC -

R.A.D.A.V College Mumbai
Mumbai
01-2013

SSC -

WEES English High School
01-2011

LLB (3 Years) - (2023)

Dr. DY Patil College of Law
Navi Mumbai

Skills

  • Client Relationship Management
  • Negotiation
  • Critical Thinking
  • Communication Skills
  • Problem solving & decision making
  • Relationship building and rapport

Languages

Hindi
First Language
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1

Timeline

Cabin Crew Member

GOFIRST AIRLINES
12.2018 - 03.2023

Customer Care Executive

HDFC SECURITIES
09.2016 - 03.2017

Bachelors of Commerce - Financial Markets

Mumbai University

HSC -

R.A.D.A.V College Mumbai

SSC -

WEES English High School

LLB (3 Years) - (2023)

Dr. DY Patil College of Law

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Shweta Tiwari