Hi, I’m
Shweta Vaidya
HR Operations and benefits/Compensation
Hyderabad
Summary
Accomplished HR professional with a proven track record at DSM Shared Services, enhancing team collaboration and client satisfaction through effective communication and tailored solutions. Expert in Oracle and Service Now tools, demonstrating strong operations management and team collaboration skills. Spearheaded multiple successful projects, significantly improving workflow and customer relations.
Overview
8
years of professional experience
1
Certification
Work History
DSM Shared Services India Private LimitedHyderabad
Lead Specialist HR Support
2024.09 - Current (1 education.year_Label & 9 education.months_Label)
Job overview
- Cultivated a culture of continuous improvement by encouraging feedback from all levels of the organization.
- Established effective communication channels among team members to enhance collaboration and promote information sharing.
- Developed strong client relationships through consistent communication, understanding their needs, and delivering tailored solutions.
- Facilitated knowledge transfer between team members through regular meetings, training sessions, and documentation.
- Increased customer satisfaction levels by addressing concerns promptly, providing thorough resolutions, and maintaining open lines of communication.
- Collected, arranged, and input information into database system.
DSM Shared Services India Private Limited
HRSS Support Officer
2022.07 - 2024.09 (2 education.years_Label & 2 education.months_Label)
Job overview
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Facilitated seamless transitions during system upgrades or migrations through clear communication and user education efforts.
- Reduced resolution time with thorough problem analysis and timely escalation to appropriate departments.
- Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Led the PeopleNow implementaion Project successfully
- Ensuring all necessary documentation is completed and filed in accordance with company policies and legal requirements.
- Conduct HR orientation sessions to introduce new employees
- Act as the first point of contact for employee inquiries and concerns, providing guidance and support on HR-related issues to company culture, policies, and benefits.
Harsco India Services Pvt. Ltd.Hyderabad
Senior Analyst - HR
2021.08 - 2022.05 (9 education.months_Label)
Job overview
- Handle the employee life cycle management (Hire to Retire)
- Managing and supporting team with the appropriate KTs.
- Led multiple Projects like Oracle upgrading of versions, HRSS Mapping, Training Register System tool, Kaizen project and implemented successfully
- Transitioning support for new
- Act as the first point of contact and escalation point for employee inquiries, HR group and concerns, providing guidance and support on HR-related issues.
- Quality checks and timely refreshers
- US Benefits administration
Harsco India Services Pvt. Ltd.
HR Analyst
2019.04 - 2021.07 (2 education.years_Label & 3 education.months_Label)
Job overview
- Handled the employee life cycle management (Hire to Retire)
- Standard Operating Procedure updates.
- Employee Engagement.
- Managing & Coordinating queries on Case management tool
- First level of contact and support to employees on HR-related queries
- Liaising with employees, Managers, and other HR colleagues
- Maintain the electronic and manual employee data into the Oracle systems.
Kapston Facilities Management Services.
HR Executive
2017.09 - 2019.01 (1 education.year_Label & 4 education.months_Label)
Job overview
- Coordinate the onboarding process for new hires, including the preparation of offer letters, contracts, and new hire orientation.
- Maintain employee records and ensure that all data is up-to-date and accurate.
- Manage the offboarding process, including exit interviews, final settlements, and ensuring the return of company property.
- Communicate and enforce HR policies across the organization.
- Conduct HR orientation sessions to introduce new employees to company culture, policies, and benefits.
- Act as the first point of contact for employee inquiries and concerns, providing guidance and support on HR-related issues.
- Assist in resolving employee conflicts and conducting investigations as needed.
- Support management in implementing disciplinary actions and terminations when necessary.
- Developed and initiated employee engagement initiatives to foster a positive and productive work environment
Education
Gulbarga University Gulbarga, Karnataka.Gulbarga, India
Master of Science from Physics
2001.04
Skills
Recruitment and selection
Operations management
Employee relations
Ethics and integrity
Customer relations
Team collaboration
Root-cause analysis
Quality assurance
Coaching and mentoring
Compliance monitoring
Stakeholder engagement
Knowledge sharing
Teamwork and collaboration
Hands-on experience in handling SAP(Success factors), Oracle, Remedy ticketing tool, Service Now tool, Power Automate,Ariba
Accomplishments
- Supervised team of 4 staff members.
- Collaborated with PMO team and HR leadership team in the development of Oracle Upgrade project.
- Collaborated with PMO team in the implementation of PeopleNow Project.
- Received multiple awards for the project and contribution towards managing the team and processes.
Certification
HR Analytics with AI Gen
Timeline
HR Analytics with AI Gen
2025-01
Lead Specialist HR Support
DSM Shared Services India Private Limited
2024.09 - Current (1 education.year_Label & 9 education.months_Label)
HRSS Support Officer
DSM Shared Services India Private Limited
2022.07 - 2024.09 (2 education.years_Label & 2 education.months_Label)
Senior Analyst - HR
Harsco India Services Pvt. Ltd.
2021.08 - 2022.05 (9 education.months_Label)
HR Analyst
Harsco India Services Pvt. Ltd.
2019.04 - 2021.07 (2 education.years_Label & 3 education.months_Label)
HR Executive
Kapston Facilities Management Services.
2017.09 - 2019.01 (1 education.year_Label & 4 education.months_Label)
Gulbarga University Gulbarga, Karnataka.
Master of Science from Physics
2001.04