Shweta Verma
New Delhi
Summary
Dynamic Senior Manager with extensive experience at First Meridian Global Services, excelling in program management and talent acquisition. Proven track record in enhancing operational efficiency and client relationships. Adept at leading teams and managing compensation processes, ensuring timely and accurate outcomes while fostering collaboration across diverse stakeholders.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Senior Manager
First Meridian Global Services Pvt Ltd
New Delhi
10.2024 - Current
- Cultivated relationships with HO, regional level, procurement, account department, and HR to improve program hygiene and compliance.
- Oversaw recruitment process and negotiated offers with candidates to secure top talent.
- Managing entire life cycle of employee from joining to exit
- Administered payroll processing for all employees, ensuring accuracy and timeliness of compensation.
- Managed end-to-end payment process from clients, ensuring timely and accurate handling of purchase orders, invoicing, and payment collection.
- Collaboration and building relationships with internal and external stakeholders across functions and geographies
- Handling system and process-oriented escalation management
- Produced management reports for clients, providing insights to the leadership team for informed decision-making.
- Oversaw asset inventory management to ensure accurate tracking and availability of resources. , Resolution and escalation from team.
Program Manager
V5 Global services Pvt Ltd
08.2019 - 09.2024
- Coordinated and managed projects for clients including Microsoft, Accenture, Comviva, Absolute, Publicis Sapient, IIFL, and Infosys to ensure timely delivery and alignment with client objectives.
- Cultivated relationships with head office, regional teams, procurement, account department, and HR to maintain program hygiene and streamline communication.
- Collaboration and building relationships with internal and external stakeholders across functions and geographies
- Supported leadership with project management and quality process management.
- Handled end-to-end process of payment from clients, including PO, invoicing, and payment collection.
- Managed escalations in system and process operations to resolve issues and minimize disruption.
- Published management reports across clients for leadership team to inform strategic decision-making.
Deputy Program Manager
V5 Global services Pvt Ltd
08.2017 - 07.2019
- Coordinated projects for Microsoft, AMD, HP, and Fortinet, aligning deliverables with client objectives to enhance satisfaction.
- Managed end-to-end payroll, IT infrastructure, and backend processes for various clients, enhancing operational efficiency.
- Coordinated recruitment efforts for multiple clients, streamlining processes to fill positions efficiently.
- Oversaw invoicing and payment collection for all clients, ensuring accuracy and timeliness to maintain financial integrity.
- Oversaw payment collection processes for various clients
Assistant Program Manager
V5 Global services Pvt Ltd
08.2015 - 07.2017
- Coordinated multiple projects for Microsoft, AMD, HP, Fortinet, aligning deliverables with client objectives to enhance satisfaction.
- Managed invoicing and payment collection processes for all clients, streamlining operations to ensure accuracy.
- Oversaw payment collection activities for all clients, ensuring timely and accurate transactions to maintain strong financial relationships.
- Handled end-to-end processes for payroll, IT infrastructure, and backend operations across clients.
- Led recruitment efforts for diverse clients, enhancing talent acquisition processes
Assistant Program Executive
V5 Global services Pvt Ltd
08.2011 - 07.2015
- Coordinated and managed multiple projects for Microsoft, aligning deliverables with client objectives to enhance project outcomes.
- Led recruitment efforts for client, securing top talent to fulfill project requirements and strengthen team capabilities.
- Managed end-to-end client invoicing and payment collection process, ensuring timely and accurate transactions.
- Executed end-to-end payroll and IT infrastructure processes for clients, ensuring seamless operations and client satisfaction.
- Developed creative materials for client projects
Sr. Executive
Hansa Customer Equity
06.2009 - 07.2011
- Managed activities for North region clients, prioritizing engagement with key accounts Whirlpool India Ltd, LG India, Yatra Online.com.
- Led team of client servicing executives, enhancing customer satisfaction through targeted support.
- Executed client initiatives to boost engagement and satisfaction.
- Ensured smooth operations for timely delivery of Program benefits and Company campaigns.
- Coordinated with local vendors and head office in Mumbai to streamline campaign and program implementation.
- Managed SMS and email blast campaigns for clients to enhance communication.
- Coordinated with the creative team to develop engaging marketing materials.
- Reported directly to the Senior Program Manager to ensure alignment with project goals.
Education
Bachelor of Commerce -
Delhi University
01-2010
Higher Education -
CBSE Board
01-2005
Matrix -
CBSE Board
01-2003
Skills
- Program Management
- Operations management
- Talent acquisition
- Payroll administration
- Client management
- Stakeholder engagement
- MS office (Excel, Word, PowerPoint)
- Team leadership
- Organizational Skills
- Multitasking
- Adaptability
- Effective communication
- Presentation skills
- Team Player
Hobbies and Interests
- Travelling
- Reading
- Exploring music, food & fashion
Personal Information
- Father's Name: Satpal Verma
- Mother's Name: Saroj Verma
- Husband's Name: Sachin Malhotra
- Date of Birth: 03/16/88
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
Senior Manager
First Meridian Global Services Pvt Ltd
10.2024 - Current
Program Manager
V5 Global services Pvt Ltd
08.2019 - 09.2024
Deputy Program Manager
V5 Global services Pvt Ltd
08.2017 - 07.2019
Assistant Program Manager
V5 Global services Pvt Ltd
08.2015 - 07.2017
Assistant Program Executive
V5 Global services Pvt Ltd
08.2011 - 07.2015
Sr. Executive
Hansa Customer Equity
06.2009 - 07.2011
Bachelor of Commerce -
Delhi University
Higher Education -
CBSE Board
Matrix -
CBSE Board