Shwetakhan Pathan
Business Developing Manager
Gandhinagar,GJ
Summary
Dynamic Business Development Manager with a proven track record at Jawed Habib, excelling in relationship building and lead generation. Achieved significant client growth through strategic negotiations and exceptional customer service, enhancing retention rates. Adept at team leadership and optimizing sales processes to drive organizational success and foster long-term partnerships.
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths.
Overview
23
23
years of professional experience
Work History
Business Development Manager
Jawed Habib
08.2024 - 04.2025
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Collaborated with marketing team to develop successful marketing strategies.
- Increased customer retention by providing exceptional account management and support services.
- Optimized sales processes for improved efficiency and effectiveness in meeting organizational targets.
- Mentored junior team members to develop their skills and capabilities in driving business growth across the region successfully.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Managed employee disputes by employing conflict resolution techniques.
Salon Manager
Enrichsalon
05.2024 - 07.2024
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Handled employee scheduling and coverage needs during business hours.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Salon Owner
Makeovers Salon Spa
10.2014 - 12.2017
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Organized special events such as promotional days or charity fundraisers to engage the local community and foster brand awareness.
- Managed daily operations, ensuring smooth workflows and efficient staff scheduling for enhanced customer experiences.
- Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
- Boosted salon revenue through effective marketing strategies, including social media promotion and targeted advertising campaigns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Identified plans and resources required to meet project goals and objectives.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
Business Development Manager With Skin Expert
VLCC Salon
06.2013 - 09.2014
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Salon Manager
Star and Sitara
06.2013 - 12.2013
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Managed cash flow, business transactions, banking, and accounting processes.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Salon Manager
Bellezza Salon
02.2009 - 06.2013
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Conducted regular performance evaluations of staff members to identify areas of improvement and provide constructive feedback.
- Collaborated with other beauty professionals to offer specialized services such as makeup application or hair extensions.
- Continuously updated knowledge on industry trends, bringing innovative ideas into the salon''s offerings.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Handled employee scheduling and coverage needs during business hours.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Assistant Sales Marketing and Event Manager
Narayani Resort and Cambay Sapphire
01.2006 - 08.2008
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
Sales Executive , Cashier , Trainner
Chandan , Techno Automobiles
05.2002 - 04.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
Education
Phonics
Phonics Tutour
GandhinagarBeauty Therapist
Ahmedabad, IndiaHair Stylisht
Gandhinagar, IndiaBachelor of Arts -
IGNOU
Ahmedabad 04.2001 -
Skills
Business development
Relationship development
Relationship building
Decision-making
Team leadership
Lead generation
Customer service
Negotiations
Sales and marketing
Effective Multitasking
Product Sales
Timeline
Business Development Manager
Jawed Habib
08.2024 - 04.2025
Salon Manager
Enrichsalon
05.2024 - 07.2024
Salon Owner
Makeovers Salon Spa
10.2014 - 12.2017
Business Development Manager With Skin Expert
VLCC Salon
06.2013 - 09.2014
Salon Manager
Star and Sitara
06.2013 - 12.2013
Salon Manager
Bellezza Salon
02.2009 - 06.2013
Assistant Sales Marketing and Event Manager
Narayani Resort and Cambay Sapphire
01.2006 - 08.2008
Sales Executive , Cashier , Trainner
Chandan , Techno Automobiles
05.2002 - 04.2006
Bachelor of Arts -
IGNOU
04.2001 -
Phonics
Phonics Tutour
Beauty Therapist
Hair Stylisht