SHWETHA L
Bangalore,KA
Summary
Results-driven Subject Matter Expert (SME) with 6+ years of experience in US mortgage, data correctness, and content moderation. Proven ability in process optimization, team leadership, and quality assurance with measurable achievements in performance improvement and compliance. Strong communicator adept at mentoring teams, handling escalations, and delivering data-driven insights for organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SME – Data Quality
One Origin – Data Correctness
11.2023 - Current
- Led data validation processes, achieving >99% accuracy rate across large-scale datasets.
- Collaborated with cross-functional teams to streamline error detection, reducing turnaround time by 15%.
- Delivered SME-level process gap insights, improving reviewer efficiency by 10%.
Content Moderator
Concentrix Pvt Ltd – Google Play Content Moderation
07.2022 - 10.2023
- Verified and approved applications, maintaining 98% SLA adherence.
- Supervised a team of 10+ moderators, implementing dashboards that improved productivity by 20%.
- Generated weekly MIS reports for leadership, enabling data-driven improvements.
- Facilitated knowledge-sharing sessions, boosting overall team quality standards.
Mortgage Specialist
Datashrubs Pvt Ltd – Amrock (US Mortgage)
02.2021 - 04.2022
- Handled real estate tax processes across 52 US states with 100% compliance.
- Designed process reports, reducing manual errors by 12%.
- Resolved escalations with a 95% customer satisfaction rating.
Senior Process Associate
SLK Global Solutions – RETS (US Mortgage Taxes)
04.2019 - 01.2021
- Processed taxes across 50 states, ensuring accuracy and compliance.
- Tracked and analyzed KPIs, reducing errors by 18%.
- Provided coaching and feedback, improving team accuracy by 15%.
Process Associate
Sopra Technologies Pvt Ltd – Real Estate Taxation
01.2018 - 01.2019
- Managed customer escalations, achieving >95% resolution within SLA.
- Coordinated with departments to ensure 100% on-time delivery.
- Conducted quality feedback sessions, improving customer satisfaction.
Education
BBM (Bachelor of Business Management) -
MLA AHL
PUC - undefined
St. Theresa Pre-University College
SSLC - undefined
Standard English School
Skills
- SME Support & Process Excellence
- US Mortgage & Real Estate Taxation (50 States)
- Data Accuracy & Quality Control
- Team Leadership & Performance Tracking
- Report Automation
- Training & Mentorship
Certification
- Six Sigma Yellow Belt
- AI tools workshop
- Recognized for process improvement contributions in data entry validation projects
LANGUAGES
English – Proficient (C2)
Kannada – Proficient (C2)
Hindi – Intermediate (B1)
Timeline
SME – Data Quality
One Origin – Data Correctness
11.2023 - Current
Content Moderator
Concentrix Pvt Ltd – Google Play Content Moderation
07.2022 - 10.2023
Mortgage Specialist
Datashrubs Pvt Ltd – Amrock (US Mortgage)
02.2021 - 04.2022
Senior Process Associate
SLK Global Solutions – RETS (US Mortgage Taxes)
04.2019 - 01.2021
Process Associate
Sopra Technologies Pvt Ltd – Real Estate Taxation
01.2018 - 01.2019
PUC - undefined
St. Theresa Pre-University College
SSLC - undefined
Standard English School
BBM (Bachelor of Business Management) -
MLA AHL
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