Shwetha Shivalingappa
Head of Service Management at BSH India.
Bengaluru
Summary
Experienced professional skilled in shaping, leading, and managing teams within the B/S/H household appliances industry. Proficient in product management for mobile and web application development with a successful track record. Deep understanding of market trends and customer needs enables the creation and execution of effective product strategies. Committed to driving innovation and delivering exceptional results in a fast-paced and competitive environment.
Overview
15
15
years of professional experience
1
1
Certification
3
3
Languages
Work History
Shape Group Lead
BSH Home Appliances Group
Bangalore
11.2023 - Current
- Oversee all applications and platforms delivering service management for the BSH organization on a global scale, ensuring alignment with business objectives and operational excellence. I
- Cultivate strong stakeholder relationships across diverse teams, facilitating collaboration and communication to drive project success and innovation.
- As the Product Manager, leading the entire product lifecycle from strategy and design to launch, guaranteeing that solutions meet customer needs and achieve business goals.
- Drive continuous improvement initiatives, leveraging feedback and data insights to enhance product performance and user satisfaction.
- As a Innovation lead worked on multiple POCs and implemented lot of ideas and AI based solutions into the organization.
Head of Mobile Development
BSH Home Appliances Group
06.2021 - 11.2023
- Foster a supportive and collaborative environment across multiple PoD teams worldwide.
- Provide strategic leadership and guidance to PoD teams, aligning their efforts with global PoD objectives.
- Drive global PoD policy implementation and ensure compliance with regional and local regulations.
- Manage and optimize resources across multiple PoD teams, while also identifying and mitigating global staffing risks.
- Facilitate cross-functional collaboration between PoD teams and other departments to drive innovation and efficiency.
- Identify emerging trends and best practices in people development to continuously improve PoD processes and outcomes globally.
Assistant Manager
BSH Home Appliances Group
07.2018 - 06.2021
- Gathered and translated requirements into actionable Epics, ensuring a clear breakdown of tasks for efficient project execution.
- Crafted well-defined User Stories, adhering to best practices and overseeing their acceptance to maintain quality standards.
- Supported development teams, providing clarity on content and quality, and engaging relevant specialists like Architects, Designers, and Technology Experts as needed.
- Facilitated seamless communication among all project stakeholders and led daily stand-ups, Jour-fix meetings, and support issue resolution for smooth project progress.
Quality Manager
Mindtree
09.2013 - 07.2018
- Defined quality metrics, test scope, and testing approach, while developing and maintaining automation scripts using Selenium with Java, leveraging the Page Object Model and data-driven framework.
- Demonstrated strong expertise in Object-Oriented Programming and database querying, with hands-on involvement in key testing phases including Integration, Functional, Regression, System, and UAT.
- Prepared comprehensive test cases, translating business requirements into test scripts, and developed test scenarios to ensure high-quality deliverables, utilizing tools like JIRA, Drupal, ClearQuest, and HPALM for defect tracking.
- Led defect resolution in an AGILE environment, collaborating closely with development teams, preparing defect status reports, and acquiring proficiency in digital testing and content management tools.
Software Engineer
Tesco HSC
12.2009 - 08.2013
- Planned and executed testing for various business processes, creating and reviewing test cases while monitoring progress through comprehensive defect and status reports.
- Performed a range of testing including functional, database, E2E, regression, and customer acceptance, collaborating with onsite/offshore teams, and supporting UAT in an Agile environment.
- Led effective stakeholder communication, developing knowledge-based documentation and ensuring seamless project delivery using JDA tools for space and floor planning.
- Ensured timely project delivery by coordinating across teams and maintaining strong alignment between business requirements and testing outcomes.
Education
Bachelor of Engineering (B.E.) - Electronics and communications
City Engineering College
Bangalore 01.2006 - 1 2009
Diploma - Electronics and communication
Ghousia Polytechnic For Women
Bangalore 01.2003 - 1 2006
Skills
Core Java
Mobile technologies
Microsoft power platform
SAFe PM PO
AWS, Google cloud
Dev ops
Requirement Analysis
Certification
ISTQB
Currentposition
Shape Group Lead at B/S/H/ House Hold Appliance group
Timeline
Shape Group Lead
BSH Home Appliances Group
11.2023 - Current
Head of Mobile Development
BSH Home Appliances Group
06.2021 - 11.2023
Assistant Manager
BSH Home Appliances Group
07.2018 - 06.2021
Quality Manager
Mindtree
09.2013 - 07.2018
Software Engineer
Tesco HSC
12.2009 - 08.2013
Bachelor of Engineering (B.E.) - Electronics and communications
City Engineering College
01.2006 - 1 2009
Diploma - Electronics and communication
Ghousia Polytechnic For Women
01.2003 - 1 2006
ISTQB
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