Shwetha Viswanathan
Bangalore
Summary
Accomplished industry leader offering many years of management expertise including performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality.
Overview
21
21
years of professional experience
Work History
Senior Program Manager
Cognizant technology solutions
Bangalore
08.2020 - Current
- Collaborated with key stakeholders to define success criteria for programs and projects.
- Directed projects to meet cost, schedule, and quality targets.
- Monitored team performance against established goals and objectives by providing coaching when necessary.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
- Interfaced with professionals to coordinate activities to support program needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided guidance to team members on project tasks and timelines.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Established appropriate governance structures for programs and projects based on organizational needs.
- Conducted regular meetings with stakeholders to discuss project updates and provide status reports.
Agile Scrum Master
Cognizant technology solutions
Burgess Hill
06.2015 - 08.2020
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Facilitated daily stand-up meetings to discuss progress, impediments and plan for the day's tasks.
- Conducted regular reviews of existing processes and procedures to ensure they are optimized for maximum efficiency.
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
- Worked to gather customer requirements, clarify specifications and translate into product backlog.
- Provided guidance on Agile Scrum principles, best practices and processes to ensure successful delivery of projects.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
Project Manager
Cognizant technology solutions
Chennai
04.2016 - 06.2020
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Created and implemented processes to ensure successful completion of projects.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Facilitated resolution of conflicts between team members when necessary.
- Conferred with project personnel to identify and resolve problems.
- Created project status presentations for delivery to customers or project personnel.
Technical Lead
Cognizant technology solutions
Chennai
03.2007 - 04.2016
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Connected with clients to identify needs and provide helpful solutions.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
- Assessed code during testing stage to determine potential glitches and bugs.
- Facilitated communication between different teams to ensure successful completion of projects.
- Developed requirements for system modifications and new system installations.
- Recommended strategies to maximize performance and lifespan of equipment involved in software installations.
Developer
Cognizant technology solutions
Chennai
12.2003 - 03.2007
- Worked in team environments to produce high-quality programs and applications for various industries.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Coordinated testing and validation procedures through software development lifecycle.
Education
Master of Science - Computer Applications Development
Kongunadu Arts And Science College
Coimbatore,tamilnadu04-2003
Bachelor of Science - Electronics
Wmo Arts And Science College
Wayanad, Kerala04-2000
Skills
- Program management
- Risk management
- Stakeholder engagement
- Budget management
- Agile methodologies
- Team leadership
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Strong analytical skills
- Software development lifecycle
- Status updates
- Scope management
- Project coordination
- Employee motivation
- Work breakdown structure (WBS)
- Progress monitoring
- Issue resolution
- Cross-functional team leadership
- Relationship management
- Project cost management
- Client interfacing
- Technical leadership
- Project leadership
- Performance evaluations
- Scheduling and coordinating
- Time management abilities
- Interpersonal skills
Languages
English
First Language
Hindi
Advanced
C1
Malayalam
Proficient
C2
Tamil
Intermediate
B1
Timeline
Senior Program Manager
Cognizant technology solutions
08.2020 - Current
Project Manager
Cognizant technology solutions
04.2016 - 06.2020
Agile Scrum Master
Cognizant technology solutions
06.2015 - 08.2020
Technical Lead
Cognizant technology solutions
03.2007 - 04.2016
Developer
Cognizant technology solutions
12.2003 - 03.2007
Master of Science - Computer Applications Development
Kongunadu Arts And Science College
Bachelor of Science - Electronics
Wmo Arts And Science College