Summary
Overview
Work History
Education
Skills
Social Link
Total Work Experience
Certification
Timeline
Generic

Shyam Kishore Narain

bangalore

Summary

Results-focused computer network professional possesses first-class troubleshooting and diagnostic skills. Talented at capturing key network metrics to inform decision making. Uses analytical mindset to optimise performance and maintain robust systems.

Overview

14
14
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Senior Cloud Infrastructure Engineer

LTIMindtree
09.2024 - Current
  • Managing end-user infrastructure related issues.
  • Working on service requests and SC tasks in ServiceNow.
  • Incident Management (P1–P4) based on the ITIL Framework.
  • Working on SLA management based on client requirements.

Associate

Tata Consultancy Services (TCS)
11.2022 - 01.2024
  • Company Overview: Subject Matter Expert for North Americas and APAC region while working with CyberArk, Azure Active Directory, Exchange Admin Centre for managing user accounts, generating admin credentials for computers. Creation/Deletion of Mailboxes, providing access to shared mailboxes, granting/removing access to Shared folders, managing access to licensed applications and so on. Address issues relating to Outlook, VPN, Microsoft Teams, VDI, Group Policy Update, Password Reset. Environment: Service Now, Cisco Any Connect, Citrix, MS office, Remote Access Tool (Bomgar), Microsoft Teams.
  • Subject Matter Expert for North Americas and APAC region while working with CyberArk, Azure Active Directory, Exchange Admin Centre for managing user accounts, generating admin credentials for computers. Creation/Deletion of Mailboxes, providing access to shared mailboxes, granting/removing access to Shared folders, managing access to licensed applications and so on. Address issues relating to Outlook, VPN, Microsoft Teams, VDI, Group Policy Update, Password Reset. Environment: Service Now, Cisco Any Connect, Citrix, MS office, Remote Access Tool (Bomgar), Microsoft Teams.

System Administrator

NTT Data
07.2017 - 11.2022
  • Company Overview: I started working as an L1 technical support representative later moving on to handling responsibilities of an Identity Access Manager where I performed numerous tasks such as below on Okta IAM as well as Windows Server 2016 and 2019 based Active Directories: Creation/Modification/Deletion of accounts/groups in Active Directory Granting/Revoking access to workstations and servers Creation/Deletion of Shared Folders Creation/Modification of General or Shared mailboxes.
  • I started working as an L1 technical support representative later moving on to handling responsibilities of an Identity Access Manager where I performed numerous tasks such as below on Okta IAM as well as Windows Server 2016 and 2019 based Active Directories: Creation/Modification/Deletion of accounts/groups in Active Directory Granting/Revoking access to workstations and servers Creation/Deletion of Shared Folders Creation/Modification of General or Shared mailboxes.

System Administrator

Goldman Sachs
09.2019 - 07.2021
  • Company Overview: Adding Product and Credit Lines On GSOE Grant access and onboarding clients on Different Trading platforms such as Bloomberg, Market Access and Tradeweb. Performing VLOOKUP. Taking out BULK Reports and adding to the Ticketing Tool.
  • Adding Product and Credit Lines On GSOE Grant access and onboarding clients on Different Trading platforms such as Bloomberg, Market Access and Tradeweb. Performing VLOOKUP. Taking out BULK Reports and adding to the Ticketing Tool.

IT Analyst

Goldman Sachs
05.2017 - 12.2018
  • Company Overview: Grant access and onboarding clients on Different Trading platforms such as Bloomberg, Market Access and Tradeweb. Performing VLOOKUP. Taking out BULK Reports and adding to the Ticketing Tool.
  • Grant access and onboarding clients on Different Trading platforms such as Bloomberg, Market Access and Tradeweb. Performing VLOOKUP. Taking out BULK Reports and adding to the Ticketing Tool.

Senior Technical Analyst

Concentrix Technologies India
09.2016 - 03.2017
  • Company Overview: It was all regarding Troubleshooting for fixing the issues which client where facing and we use to solve it by taking Remote Control.
  • It was all regarding Troubleshooting for fixing the issues which client where facing and we use to solve it by taking Remote Control.

Customer Care Officer

Convergys
05.2011 - 11.2011
  • Company Overview: Troubleshooting issues via remote control.
  • Troubleshooting issues via remote control.

Education

MCA -

Bangalore University
09.2012 - 09.2015

BCA -

Bangalore University
08.2008 - 08.2012

XIIth - English

Saraswathi Shishu Vidya Mandir

Xth - English

DAV JVM

Skills

ITIL V4 Foundation Certified

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Social Link

https://www.linkedin.com/in/shyamnarain-a9a97ba6/

Total Work Experience

8 Years 0 Month

Certification

ITIL V4 Foundation Certified

Timeline

Senior Cloud Infrastructure Engineer

LTIMindtree
09.2024 - Current

Associate

Tata Consultancy Services (TCS)
11.2022 - 01.2024

System Administrator

Goldman Sachs
09.2019 - 07.2021

System Administrator

NTT Data
07.2017 - 11.2022

IT Analyst

Goldman Sachs
05.2017 - 12.2018

Senior Technical Analyst

Concentrix Technologies India
09.2016 - 03.2017

MCA -

Bangalore University
09.2012 - 09.2015

Customer Care Officer

Convergys
05.2011 - 11.2011

BCA -

Bangalore University
08.2008 - 08.2012

Xth - English

DAV JVM

XIIth - English

Saraswathi Shishu Vidya Mandir

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