Shyam N

• Heading the testing department and act as a single point of contact for the management for QA activities.
• Lay down the entire testing framework and strategy for testing.
• Leading the creation of the test artifacts and reviewing them for optimal coverage.
• Optimize the sprint delivery as the scrum master.
• Having discussions with the clients to get feedback from them to include the features they require and also to strategize on how to enhance the product
• Feedback discussions with the client to evaluate the deployed features and also conduct UAT.
• Ensure customer issues are addressed and a maintain a system to ensure they get acknowledged as soon as possible.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.

• Analyzed problematic areas to provide recommendations and solutions.
• Lead multiple teams with a goal oriented approach.
• Evaluate the test coverage and perform reviews of the test artifacts
• Liaison with Onsite counterparts to enure streamlined delivery process
• Evaluated clients' needs and created plan of action to provide solutions.
• Streamlined processes to cut downtime and optimize employee productivity.
• Exceeded customer requirements with accurate and deliverable solutions.
• Adopted a new tool to automate regression testing due to the licensing utilization of the client - Ranorex
• Perform appraisals of the team members and provide feedback.

Roles and Responsibility:

• Test the complete functional flow of the web application
• Design and develop automated regression test suites to cover all the important user flows for multiple clients using NetSCORE - conference cast platform
• Defect reporting in Jira, maintenance of the regression suites to enhance test coverage as per the new features included for clients
• Setup nightly jobs in Jenkins that would run and send detailed reports to all the stakeholders
• Coordinating with another service provider and ensuring maximum test coverage
• Weekly stand-up meetings, scrum calls and status reports to client
• Tools Used: Selenium WebDriver, Jenkins, TestNG, ANT, RestAssured, Postman

Project 1:

Roles and Responsibilities:

• Engaged in the functional study of the application, requirement gathering, test planning, test execution and defect logging
• Involved in test data preparation for the entire test process which required coordination with the client and third party companies frequently
• Designing, reviewing & executing test cases; developing test scenarios from functional specifications
• Automating the test cases added to the regression suite to reduce manual effort and also to develop scripts to create test data
• Participating in regular project status meetings related to testing
• Tools Used: HP ALM, Selenium WebDriver, RFHutil, MQ Visual Edit

Project 2:

Roles and Responsibilities:

• Test the web application and its interactions with the driver's android app
• Designing, reviewing & executing test cases; developing test scenarios from functional specifications
• Creating the regression suite after analysing the critical business flows across modules
• Automating the test cases in the regression suite
• Daily stand-up meetings, scrum calls and status reports to client Tools Used: JIRA, POSTMAN, SoapUI, UFT