Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHYAM RAJ

Chennai

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

5
5
years of professional experience

Work History

Service Desk Engineer

GAVS Technologies
03.2023 - 10.2023
  • It was a desktop job where we have to handle inbound and outbound calls and handle end to end clients with good communication and give them proper support, Remote support as well as in person support, maintaining assets, handling o365 and active directory and proper SLA to be maintained and tickets monitoring

Freelancer

Shyam
Chennai
01.2019 - Current
  • Assembled and tested custom PC components, such as CPU, GPU, RAM, Motherboard, Hard Drive, and Power Supply.
  • Monitored stock levels of PC components in order to ensure availability for customers.
  • Installed operating systems such as Windows 10 and Linux distributions onto PCs.
  • Provided technical advice on the best hardware configurations for customer needs.
  • Configured network settings for LAN and WAN connections to enable remote access capabilities.
  • Diagnosed and troubleshot software issues with various applications including Office Suite and Adobe Creative Cloud products.

Education

BCA - Computers -

Patrician College of Arts and Science
01.2022

Skills

  • Technical Voice Process
  • Troubleshooting Skills
  • Network Support
  • Service Desk
  • System Support
  • IT Support
  • MS Exchange
  • MS Office Outlook
  • Active Directory
  • Problem Solving

Languages

Tamil
First Language
English
Intermediate (B1)
B1

Timeline

Service Desk Engineer

GAVS Technologies
03.2023 - 10.2023

Freelancer

Shyam
01.2019 - Current

BCA - Computers -

Patrician College of Arts and Science

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SHYAM RAJ