Shyam Singh - Collection Lead

• · Assessed as “Delite Hero Recognition in FY-2020-21, FY-2021-22 &, Dec-2023.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• · Responsible for monthly collection target & ensure to achieve the numbers within the month.
• · Managing control on the billed and unbilled revenue of 40+ clients under the Rupyy entity, average collection amount 80% within the same month.
• · Responsible for tagging all collection receipts in SAP and ensure correct knocking off along with managing the payment advice.
• Managing collection for India’s top media agencies like GroupM, Omnicom Media, TLG, Dentsu & Interactive Avenues along with major OEM like Tata, MG Motors, TVS & Mahindra & Mahindra, and Banks & NBFCs like HDFC, Axis, Poonawalla, Cholamandlam, ICICI Etc. within defined credit period.
• · Supporting business team to share weekly collection numbers (Forecasted Vs Actual).
• · Presenting & sharing the details for default cases in monthly review meetings with the CFO for collection support.
• · Proactively doing meetings with clients to ensure timely payments, along with the resolutions of client queries.
• · Ensuring control over the Days Sales Outstanding (DSO) of the company from 120+ to 85, and implementing the effective strategies to optimize the cash flow.
• · Conducting weekly meeting with the business team to highlighting the client’s details wherein support from Business Team is needed.
• · Monitors and manages client’s credit, proactively identifying any outstanding payments that exceed the 60+ day mark.
• Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.

• Handled Top 100 Accounts at PAN India Level for Ensuring its Billing, Collection, Service & Technical support.

• Also Handled Channel Partners, Billing & its support.

• Ensured Gross Margin on New Enterprise Accounts (Domestic & International) by validation of their commercials.

• Handled customer complaints, queries and giving them better resolutions within the TAT in order to collect the payments on time.

• Inter department coordination for ensuring timely delivery on existing accounts.

• Ensured timely dunning of accounts in case of Non-payment.

• Resolved and reconciled the pending accounts for payments collection.

• Managing & preparing weekly & monthly MIS & Reconciliation of accounts for future business.

• Training & Mentoring New Joiner in the Team.

• Believe in maintaining good & healthy relationship with customer.

Assessed as “Best Channel Manager in Nov-12, Feb-13, April to June-13, Dec-13 & Apr to Jun-14.