Shyamakanta Singha Thiyam
Healthcare
Silchar
Summary
Dynamic Guest Relations Officer with a proven track record at Apollo Main Hospital, excelling in customer service and complaint resolution. Skilled in training teams and enhancing guest satisfaction through effective communication and personalized solutions. Adept at utilizing CRM systems to monitor performance and implement improvements, fostering loyalty and repeat business. Actively involved in multiple internal and external audits, including JCI, NABH, ISO, and 360-degree audits at Apollo Main Hospital. Recognized with multiple Pan-India Service Excellence Awards for consistently achieving and exceeding assigned targets.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Guest Relations Officer
Apollo Main Hospital
09.2016 - Current
- Trained new staff members on company policies, procedures, and customer service standards.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Organized team meetings to review performance metrics, discuss areas for improvement, and share best practices among colleagues.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Worked closely with guests, VIP, or celebrity, with high degree of respect for privacy.
- Monitored AOP performance and took corrective actions to meet departmental targets consistently.
Education
Bachelor of Arts -
Mahendra Kumar Dey College.
Silchar, Cachar Assam.Skills
Customer Service & Guest Relations
Complaint Handling & Resolution
Exceptional Communication
Team Development & Training
CRM & Data Entry
Medical Terminology Knowledge
Affiliations
Apollo Hospitals Group – Guest Relations
Timeline
Guest Relations Officer
Apollo Main Hospital
09.2016 - Current
Bachelor of Arts -
Mahendra Kumar Dey College.