Shyamali Mishra

Project Summary: The project contains Onboarding of Corporate Employees, support payment and Reporting of Transaction done be each user with different report types like EOD and ITDs CAMT053,MT940, CAMT052, MT942, CAMT052, VERA and Swift Reports with access of generate reports from access online in different formats. Number and type of report generation is based upon contracts done at time on onboarding .

Role and Responsibilities:

1. Involved in Sprint planning and provide our input for Story points, Testing Estimates, Dependencies on different modules and assigments.

2. Involved in Database flow testing for each reports like CAMT053 , MT940 after changes or before every releases.

3. Participated in Load testing of project- Reporting before each release.

4. Contributed in all daily stand up call with Project Owner, Retro call,Refinement call.

5. Shared NFR documents in each release including all evidence for Lower environment testing having ST and ET and have testing and regression documents with Release management team.

6. Involved in Updating and some time reviewing Regression Suit for each releases.

7. I also support high priority incidents and involve in root cause analysis for hight priority incidents and how to avoid that in future.

8. Taken ownership to represent overall testing status in graphical and tabular way using Azure board to entire Team.

• Project : Collaboration Tool Support/Testing at Apple for Box , Quip, and slack
• Project Description: Box and Quip is a cloud content management and file sharing service for businesses,it gives you unlimited storage to access and share work files from any device
• Box may be used for internal, confidential, and registered confidential data, except customer data and data subject to legal regulations
• Quip gives teams one place to collaborate in real-time on documents, on your Mac, mobile device, or any web browser
• Quip can be used internally for registered confidential data, excluding regulated data
• Quip can't be used for external sharing
• Quip document with Kanban boards, polls, calendars, and other Live Apps provide enhance document
• Slack- Slack is a simple yet powerful communication tool that lets you bring all of your work communication into one place
• Quickly chat with individuals, small groups, and large teams
• Send files securely, and use workflows to work smarter
• Slack supports workplace collaboration
• Extract Incident details from Central station tool and Analyze pattern of common issue and do root cause analysis
• Did Sanity and regression testing after each CR implementation
• Had responsibility of testing application which we are supporting after P0 and update status
• Worked with Business users about new functionality introduced in collaborations tools and documents their feedback
• Understand and Analyze business users feedback and create RITM documents which can be taken as enhancements in coming release
• Understand Requirement Specifications and design documents of new functionality and support new CR changes after handover to support team
• Providing support and tested different features like file utilization in server, Splunk Alerts for provisioning User to App, IDMS related issue, Workflow, Different limitation of file types
• Involved in troubleshooting users issue, providing support and tested tool after CR (Change requests)
• Tested new enhancements, Report Issue to vendor and provide solution to users and taking responsibilities to track progress of all issues
• Involved in determining root cause of issues with development team, Vendor and Users
• Setup call and coordinate with all team members during P0 and P1 issues until resolution of issue
• Create postmortem report of those incidents and fix root cause of it
• Involved in regular discuss for Collaboration tools -box and Quip integration, Security issue, Radar requests, Scheduling Training when required to Helpline, team member for new feature addition and provide input for resource management

• Project: Supporting /Testing Collaboration tool at Apple, Box ,Quip and Support
• Lead Box and Quip support team from Onsite and drive whole collaboration APS support team for Incident support , Testing and management
• Weekly meeting with Product Owners, developers and Operations team, discussed incident inflow , critical issues prioritization, and Planning for new Feature Support
• Weekly meeting with Vendors(Box and Quip) to discuss on Priority Issues and troubleshooting Steps and discussion on incident statics
• Presenting Monthly keynote for Application Inflow to product owners, Testers, Helpline and Operation teams, Share inflow categorized by priority, Total incidents for each month for all application
• P1/P0 discussion , its impact and action taken
• Different graph for categorizations, counts and incident trends
• Problem record Updates
• Provided Application wise Suggestion to team

• Project and Responsibilities: Worked for Same project- Collaboration support for Box, Quip and Slack with Same Responsibilities for client Apple

• Project : IC Browser
• IC Browser is virtual eMarket place for buying - selling Electronic Components & semiconductor devices
• EMarket is where buyer meets sellers online & performs online transactions with the help of real time data access to inventories, day to day offers & requirements of electronic components generated by IC Browser members online
• Seller and Buyer also have access to incident management tool which include support to their queries related with product via ticketing system
• Application Include support to customers(Buyers) with product details and Enquiry module and support
• Understand Requirement Specifications and design documents
• Drive Risk Assessment
• Handling the daily scrum calls and status reporting of team
• Created pom.xml in APACHE MAVEN and run the builds using Continuous Integration tool Jenkins
• Developed new and updated existing Automation test cases using Selenium WebDriver and TestNG, using SVN as VCS for a Java based Web application, using Maven as build tool and Jenkins to create and run deployment jobs
• Involved in Test Scenario, test Script and Functional Testing of Application
• Involved in Testing Payment process, Customer Support module, Enquiry and Feedback Modules

• Project: Sequent Management and CRM- This project aimed at building a Mobile wallet in the NFC enabled mobiles
• This wallet will allow the client to use his mobile phone as a wallet and he can make payment through his mobile using NFC
• The scope of the project is to develop web services (REST/SOAP) to expose various services for Mobile Apps and create a Web Module (Care System) to manage the content and Support Customer
• Performed mobile testing for android app and web application testing
• Developed new and updated existing Automation test cases using Selenium WebDriver and TestNG, using SVN as VCS for a Java based Web application, using Maven as build tool and Jenkins to create and run deployment jobs
• Onsite-offshore co-ordination and assisting team in requirements clarification
• Handling the daily scrum calls and status reporting of team
• Did performance testing of APIs and web module using Jmeter
• Integration and regression testing of the application
• Tested payment gateway APIs for project flow
• Writing test cases for APIs, Content Management system and Mobile related test case
• Tested Content Management System for the application
• Develop test scenarios and test cases, creation of Traceability Matrix
• Involved in Test Data Preparation
• Creation of Maintenance documents - Retrospective document
• Conducted Knowledge transfer for the complete flow of the project to the new team members
• Leading, mentoring & monitoring performance of team to ensure efficiency in process and operations, meeting individual & group targets
• Interact with all levels of personal from technical to high-level executive management and raising operational level/ business level risks and issues appropriately
• Adapt quickly to changing priorities with excellent communication and presentation skills

• Project : Auto XBRL- Auto XBRL is an automated XBRL Instance Document Generation tool- armed to automate various XBRL needs like uploading financial statements, auto tagging of Indian taxonomies, approval of the generated auto-tag, XBRL validation and XBRL Instance Document Generation
• Auto XBRL, an MCA compliant tool, empowers corporate simplify the process of filing financial statements in XBRL
• Involved in testing of cross validation, taxonomies presentation and hierarchy, Calculation, Data type feature, Enumerations, not all line items and functioning of role, table, domain member, context and line items
• Reviewing and fixing the bugs
• Writing test cases for functional testing
• Closely worked with Developer and CA's for Requirement gathering Business Impact, Test data preparation, Testing Features

• Project : Reporting (Permission and Activity)
• It generates activity report for Site collection, Sites, Sub sites, List for different activities like view, update, restore, edit etc by the user for specific time period having feature of export
• And it generates report for different item type if required
• Similarly, permission report show permission granted to individual or group for different site collection, Site, List etc
• Permission includes- Full Control, Design, Contribute, Read and Limited Access
• Analyzed Business Requirement Documents and prepared Use cases document
• Involved in Test Data setup to execute the test cases

• All technical documents before publishing need analysis and verification and edited if need any correction
• It required engineering field experience and problem-solving ability to work on any concept verification and approve document before moving to final publication
• Responsibilities: Analysis of requirements and conducted session to team, Reviewed the technical document and update if change required, Analyzing the test results and creating the bug report, Involved in Weekly improvement plan and status update to manager, Taken overall responsibilities for final approval before publishing