Shyam Kishor Pandey
Junagadh, Gujarat
Summary
Goal-driven Operation Management professional bringing 12-year career history in operation management and proven track record of strategic business growth. Skilled at aiding in product marketing efforts. Adept at cultivating productive client relationships through positive rapport, tailored solutions and client engagement. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.
Overview
13
13
years of professional experience
Work History
Regional Solution Manager
ICICI Bank
Junagadh
04.2023 - Current
- Developed strategies to increase productivity and efficiency of the team.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Established strong working relationships with external partners such as vendors and suppliers.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Analyzed user feedback from existing systems to determine opportunities for improvement or optimization.
- Facilitated communication between various departments involved in solution development process.
Area Head - Operation & Revenue
OYO Hotels & Homes PVT LTD
Ahmedabad, Gujarat
09.2018 - 03.2023
- Managed 125 Hotels with 1.35Cr GMV.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Achieved company growth and brand development through market expansion and revenue generation.
- Measured key performance indicators, tracking weekly and quarterly volume and revenue figures for our team to meet targets.
- Monitored operations & revenue team performance and provided effective training to help each to reach targets.
- Managed 8 individuals while leading revenue target of defined region.
- Built strong operational teams to meet process and production demands.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
Retail Outlet Manager (Supervisor)
Integral Food Services
Doha
08.2012 - 07.2017
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Spearheaded cross-functional initiative to achieve business goals driving increased revenues and profits.
Team Leader (GSA)
Royal Orchid Group of Hotels
Pune, Maharashtra
12.2010 - 07.2012
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Created and implemented strategies for team members to reach goals.
- Offered training and support to keep team members motivated and working toward objectives.
- Reviewed staff work and gave comprehensive and constructive feedback.
Education
BSc.HCM - Bachelor of Science in Hotel & Catering Management
Institute of Hotel & Catering Management
11.2011
ISc - Intermediate of Science
SDS College
07.2005
High School Diploma -
SS High School
05.2003
Skills
- Brand-building strategies
- Compelling leadership skills
- Project management
- Quality assurance and control
- Profit and revenue-generating
strategies - Staff training and development
- Business and Operations Management
- Policies and procedures implementation
Accomplishments
- Achieved highest Realization pan india and awarded by Mr. Ritesh Agarwal.
- Gujarat Lions award 3 times in a row for best ABM.
- Achieved 00 CID pan India and awarded by COO of the organization.
- Awarded best ABM Pan India 2 Times in a Row.
- In stores and achieved maximum sales in the same category.
- Efficaciously handled 6 months Outlet without store manager and achieved Sales Target.
Personal Details
Date of Birth : 10/August/1988
Language Known : Hindi, English
Permanent Address : Madan-Patti, Dist-Siwan, Bihar 841408
Timeline
Regional Solution Manager
ICICI Bank
04.2023 - Current
Area Head - Operation & Revenue
OYO Hotels & Homes PVT LTD
09.2018 - 03.2023
Retail Outlet Manager (Supervisor)
Integral Food Services
08.2012 - 07.2017
Team Leader (GSA)
Royal Orchid Group of Hotels
12.2010 - 07.2012
BSc.HCM - Bachelor of Science in Hotel & Catering Management
Institute of Hotel & Catering Management
ISc - Intermediate of Science
SDS College
High School Diploma -
SS High School
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