Shyinu George
New Mumbai
Summary
Seasoned Hospitality Sales Professional, offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
15
15
years of professional experience
Work History
Associate Director of Sales
Ramada by Wyndham
11.2024 - Current
- Regularly reviewed sales team performance metrics, identifying strengths and weaknesses while providing constructive feedback for ongoing professional growth.
- Developed accurate forecasting models to predict future sales trends, allowing for proactive adjustments to business strategy.
- Secured key client accounts through effective relationship-building and persuasive communication skills.
Sales Manager
Four Points by Sheraton
11.2022 - 11.2024
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
Assistant Sales Manager
Royal Orchid Hotel
02.2022 - 11.2022
- Taught new associates sales tactics and performance improvement techniques.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Established action plans for team members and helped each person attain objectives.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Reviewed past-due accounts and communicated with customers to promote timely payments.
- Partnered with cross-functional departments to maintain merchandising standards and directives.
- Developed and encouraged sales and promotional team members.
Assistant Sales Manager
IHCL
05.2017 - 10.2019
- Negotiated customer contracts and maintained relationships with existing clients.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Implemented new processes for managing customer accounts and improving lead generation efforts.
- Cultivated strong relationships with key decision makers within target markets.
Sales Executive
IHCL
12.2016 - 04.2017
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
Sales Executive
Sarovar Portico Hotel
05.2014 - 11.2016
- Sourced new sales opportunities through inbound lead follow-up.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Front Desk Agent
Future Landmark Hotel
04.2012 - 03.2014
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
F&B Attendant
Vivanta by Taj
04.2010 - 12.2011
- Strictly followed standard operating procedures while preparing meals for customers.
- Performed opening and closing duties such as resetting tables, restocking supplies and cleaning equipment at end of shift.
- Assisted in setting up the dining area, including tables, chairs, linens, glassware, silverware, and dishware.
Education
High School Diploma -
Oriental School of Hotel Management
Kerala04-2010
Morning Star Higher Secondary
Ratlam03-2006
Skills
- Staff Management
- Business Planning
- Pipeline Management
- National account management
- Key account development
- Sales team training
- Client Relationship Management
- Market Research
- Strategic Planning
- New Business Development
- Revenue Forecasting
- Solution selling
- Market intelligence
Languages
Hindi, English
First Language
Malayalam
Upper Intermediate
B2
Timeline
Associate Director of Sales
Ramada by Wyndham
11.2024 - Current
Sales Manager
Four Points by Sheraton
11.2022 - 11.2024
Assistant Sales Manager
Royal Orchid Hotel
02.2022 - 11.2022
Assistant Sales Manager
IHCL
05.2017 - 10.2019
Sales Executive
IHCL
12.2016 - 04.2017
Sales Executive
Sarovar Portico Hotel
05.2014 - 11.2016
Front Desk Agent
Future Landmark Hotel
04.2012 - 03.2014
F&B Attendant
Vivanta by Taj
04.2010 - 12.2011
High School Diploma -
Oriental School of Hotel Management
Morning Star Higher Secondary
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