SHYLAJA K

Job Roles in reverse chronological order:

• Led Asia Trade LC Issuance & Guarantees Operations team.
• Led Asia Import & Export Payments (Cross border MT103 & MT202) & Import Collections Operations team.
• Facilitated requirements gathering for CAS & Billing tool implementation within trade finance operations for LC Issuance & Guarantees.

Key Responsibilities:

• Directed operational activities for a group of up to 20 staff members.
• Conducted in-depth requirement gathering.
• Collaborated with client and product owner to discuss requirements.
• Applied Agile methodology to enhance project efficiency.
• Conducted comprehensive Gap analysis on Business processes utilizing Jira & Balsamiq.
• Conducted user acceptance testing while leading successful tool launch.
• Provided central coordination for issuance and guarantees with delivery managers.
• Maintained adherence to KPI standards.
• Aligned risk and operational controls with Group regulations.
• Conducted capacity planning to optimize resource allocation.
• Collaborated with key stakeholders at dispatch sites for optimal client satisfaction.
• Designated as country representative for Asia region

Job Roles in reverse chronological order & Key Responsibilities include:

• Managed end to end processing of LC Issuance, Advising, Export Bill Discounting, Import Bill Financing, Roll-overs, etc. for commodity clients.
• Managed Documentary Collections (Import & Export), Payments (Cross border/RTGS).
• Supervised group of around 10 personnel.
• Maintained compliance with stipulated guidelines through prompt transaction processing.
• Analyzed areas for enhancement and contributed to policy development.

Roles & Responsibilities include

• Managed Import LC Issuance with precision.
• Executed Export LC Advising efficiently.
• Performed through Document Checking and accurate Document Preparation.
• Ensured continuity of operations by acting as backup to the manager.
• Enhanced process improvement and quality initiatives.
• Guided new hires in learning processes.
• Organized huddles to enhance communication among staff.