Shyma Vempalli
Madanapalli
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Infosys
Mysore
08.2022 - Current
- Monitored customer feedback to ensure high levels of satisfaction.
- Recommended upgrades or additional features that could enhance user experience.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Demonstrated advanced product knowledge to solve customer issues.
- Used remote login tools to assist clients with technical and product questions.
- Developed and maintained strong relations with customers to meet quality expectations.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Worked with internal teams to deliver accurate information to customers and service accounts.
Education
Bachelor of Technology - Computer Science And Engineering
Vijaya Bharathi English Medium High School
Madanapalli07-2022
Skills
- Customer Service
- Issue Troubleshooting
- Remote Support
- Customer Success Management
- Technical Troubleshooting
- Technical Support
Websites
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Proficient (C2)
C2
Certification
- Purdue Applied Cyber security essential
- Infosys Certified Cyber security Associate
- Infosys Certified Google Associate Cloud Engineer
Accomplishments
- Got "Insta Rise Award" for best performance in the project
Timeline
Senior Systems Engineer
Infosys
08.2022 - Current
Bachelor of Technology - Computer Science And Engineering
Vijaya Bharathi English Medium High School
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