SIBIN I NINAN
Bengaluru
Summary
IT professional with expertise in system/network administration, procurement, and IT infrastructure support. Skilled in problem-solving and optimizing performance to enhance efficiency. Demonstrates strong leadership abilities in project management and effective team collaboration. Committed to continuous learning and staying ahead of industry trends to drive organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Engineer
Notified DM India Private Limited
08.2019 - 09.2024
- Established onboarding user accounts across APAC, North America, and EMEA
- Define project scope, set project goals, allocate resources, manage risks, and coordinate with stakeholders to deliver successful IT projects.
- Maintain and troubleshoot essential IT infrastructure, including laptops, desktops, servers, switches, firewall, router, managing/upgrading to the latest operating systems, software licenses, security tools, applications, and email client software.
- Assists and/or provides input to IT Leadership for CAPEX/OPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Develop and execute disaster planning, and maintain data backups.
- Provided ongoing training for staff on cutting-edge tools and technologies.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Prepare cost-benefit analyses when upgrades are necessary, and monitor vendors to ensure that they're offering the best possible service and value for business needs.
- Implemented security measures to protect data from unauthorized access or destruction.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Checking security of the system on a regular basis and arranging for periodic audits.
- Monitored network performance of cloud-based systems and optimized them accordingly.
- Daily tasks include managing Microsoft Azure, hardware troubleshooting and upgrades, Active Directory, IT asset management, Windows and macOS support, client training and awareness, wireless access point management, network maintenance and monitoring, patching and security software monitoring, CCTV monitoring and access control, ticketing tools like ServiceNow, ConnectWise, and Jira.
Network Support Engineer
Tikona Infinet Private Ltd.
10.2015 - 06.2019
- Monitoring & troubleshooting FDN/EFDN Cisco/TPlink/Huawei Switches, Lease Line Links & Core devices
- Extending support for LAN/WAN connectivity and troubleshooting network related issues
- Monitoring & configuring: Ruckus Wireless Radio's/Access Points through NMS (Flex Master)/Capstone Software
- Cambium/Ubiquiti/Ligo Wave Radios, Manageable Switches like MRO-TEK, Real-time System & UPS
- Responsible for: Analyzing & troubleshooting of packet drop / latency related issues in RF network
- Opening & closing of network tickets within service-level agreements (SLA)
- Performing analysis of access POP over utilization & coordinating with vendors to get the issue resolved immediately
- Maintaining routine daily logs, reports on major service incidents/down elements and ensure maximum productivity
- Monitoring network & analyzing network issues by packet Capturing tool Wireshark
IT Network Technician
E C H S Poly Clinic
09.2014 - 07.2015
- Involved in installation and maintenance of Windows and Linux based systems within a client's digital environment
- Evaluated industry trends, standards and new technologies to recommend change (i.e., evaluate and integrate new OS versions, drivers and hardware)
- Developed designs and implemented LAN/WAN using switching and router technology
- Provided advice on selection and purchase of IT equipment
- Produced routine daily logs, exception reports and reports on major service incidents
- Assisted users in installing Local and Network printer
- Accountable for: Installation, administration, and user management of VoIP Soft Phones
- Configuring and managing OTRS (Open-source Ticket Request System)
- Extending day to day support for internal network/WAN infrastructure and connectivity requirements
- Troubleshooting Network issues
- Managing & remote administration, user rights, accounts, policies, group policies and network resources
- Monitoring and managing hardware, software and security (clients for anti-virus, spam filtering, spy ware detection and removal, etc.)
- Troubleshooting problems with operating systems, network access and a variety of software applications
- Maintained the timely back-up of important data and management resources
Education
B. Sc - Electronics and Communications Systems
Bharathiar University
01-2013
Diploma - Electronics & Communication Engineering
Chennai Technical Education Board
01-2009
Skills
Project Management
System Administration
IT Infrastructure
IT Operations Management
Change Management
Incident Management
Vendor Evaluation/Finalization
Installation & Commissioning
Troubleshooting
Server Management
Relationship Management
Backup & Recovery
Data Centre Management
Documentation/Presentation
Liaison Affairs
Cross Functional Coordination
Training & Development
Teamwork and Collaboration
Problem solving skills
Innovative & latest Technologies
IT Security Management
Technical Support Capabilities
IT Budgeting & Procurement
Certification
- Cisco Online Certified Network Associate (Routing and Switching) (CCNA)
- Juniper Online Network Certified Internet Associate (JNCIA)
- Cisco Certified Network Professional (CCNP)
- CMS TATA Group Institution Certified PC Engineering (PCE)
Languages
English
Hindi
Malayalam
Tamil
Timeline
Network Engineer
Notified DM India Private Limited
08.2019 - 09.2024
Network Support Engineer
Tikona Infinet Private Ltd.
10.2015 - 06.2019
IT Network Technician
E C H S Poly Clinic
09.2014 - 07.2015
Diploma - Electronics & Communication Engineering
Chennai Technical Education Board
B. Sc - Electronics and Communications Systems
Bharathiar University
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