Siddharth Chauhan

With Netsmartz, I spearheaded the development of several cutting edge products demanding a fusion of trust and true innovation. Here is concise overview of my products:

1. Smart PT
Revolutionized the healthcare industry with an online platform connecting physiotherapists and patients. This intuitive interface facilitated seamless online consultations and empowered patients with video-guided home exercises. Additionally, integrated a marketplace for doctor-referred appliance sales, creating a holistic healthcare ecosystem.

2. Design Your Own Bathroom (DYOB)
Transformed customer experience with an interactive catalog of bath fittings, allowing users to envision their bathroom remodel in real-time. By providing a tangible visualization, we achieved an impressive 39% increase in lead-to-sale conversions, underscoring the impact of user-centric design.

3. Digital Scan Manager
Engineered a robust tool for managing high-resolution 3D scans, bolstered by a sophisticated scan match engine for actionable insights into customer preferences. This data-driven approach informed inventory production decisions, optimizing resource allocation. Implemented cutting-edge encryption measures, ensuring the security of invaluable 3D scans while curating a comprehensive product catalog.

4. Digital Measuring Tool

Developed an iPad-exclusive application empowering sales consultants with precision measurements through seamless integration with a Bosch laser range finder. This innovative solution streamlined the sales-to-installation process, significantly reducing the need for re-measurement. The result: an elevated customer journey characterized by efficiency and satisfaction.

5. Generative AI - SMS chatbot

Pioneered the development of a cutting-edge generative AI-powered SMS chatbot, revolutionizing client-business interactions. This innovative solution seamlessly integrated SMS as a dynamic mode of communication, providing clients with an intuitive and efficient channel to connect with the business.

The chatbot's foundation rested on state-of-the-art generative AI algorithms, enabling it to engage in natural and contextually relevant conversations.

During my tenure here, I managed the development of a comprehensive SaaS solution and its accompanying mobile applications, revolutionizing the way small businesses navigate the fiercely competitive online grocery delivery market.

This visionary product not only empowered businesses to establish a robust online presence but also placed full control in the hands of administrators, allowing them to seamlessly transition between single and multi-vendor models to suit evolving business needs.

At the heart of this innovative solution was a SaaS platform that seamlessly integrated with businesses of all scales. Its intuitive interface provided a seamless onboarding experience, enabling businesses to swiftly adapt to the dynamic e-commerce landscape. Through a suite of customizable features, businesses gained the flexibility to tailor their online marketplace to their unique brand identity and operational requirements.

Complementing the SaaS platform, an iOS and Android applications were developed, ensuring a user-friendly experience for end-users. These intuitive mobile apps elevated the customer journey, facilitating effortless browsing, shopping, and checkout processes. The result was an engaging and immersive shopping experience that resonated with a diverse customer base.

Furthermore, for the brick-and-mortar stores integrated into the platform, a dedicated delivery app was engineered. This transformative application granted customers real-time visibility into the status and location of their order.

In a strategic move to diversify the company's portfolio, a foray into co-living spaces in Mumbai was embarked upon. Leveraging my extensive background in product management for operations and training, coupled with a strong aptitude for problem-solving, I assumed a pivotal role in this venture.

Central to my responsibilities was the orchestration of collaborative efforts between the technical team and on-site managers. This synergy was instrumental in ensuring the seamless design and deployment of the new accommodation management software, a project in which I played an integral role from conception to execution.

To catalyze the transition from conventional offline management to a dynamic online portal, I dedicated one month in Mumbai to conduct extensive staff training across multiple hostel locations. This immersive experience provided invaluable insights into usage patterns, offering a platform for refinement and enhancement. Additionally, I actively immersed myself in the operations team, gaining hands-on familiarity with ground-level intricacies. This not only facilitated a streamlined check-in/check-out process for guests but also served to optimize procedures for location staff. Furthermore, I proactively addressed any exceptional cases, ensuring a seamless and uninterrupted guest experience.

Accomplishments:

Enhanced operational efficiency by developing an in house CRM. It;s impact was as follows:

• Achieved a remarkable 40% reduction in Average Handling Time (AHT), streamlining processes for enhanced customer service.
• Orchestrated a 27% surge in direct sales, driving revenue growth and market penetration.
• Elevated customer satisfaction with a notable 21% increase in ASAT (Overall Customer Satisfaction) scores.
• Delivered a substantial 20% improvement in Net Promoter Score (NPS), reflecting enhanced customer loyalty and advocacy.

Vendor Management and Logistics:

• Optimized vendor allocation by an impressive 46%, ensuring streamlined supply chain operations.
• Implemented initiatives leading to a 43% boost in delivery efficiency, enhancing service levels.
• Successfully reduced delivery costs by 22%, contributing to improved profitability.
• Established a best-in-class reporting system leveraging an in-house product, providing actionable insights for informed decision-making.

Innovative CRM Solution:

• Pioneered the development and implementation of an industry-first in-house SaaS CRM solution, tailored to the company's specific needs.
• Successfully integrated the CRM with the company's call center, supporting a workforce of 400 employees.
• Achieved outstanding results, driving enhanced customer engagement and operational efficiency.

Last-Mile Delivery Optimization:

• Designed and executed a custom-built last-mile delivery solution, aligning with the unique requirements of the company.
• Realized substantial improvements in delivery timelines and cost-effectiveness, ensuring timely and cost-efficient order fulfillment.

Event Manager | Communications Specialist | Social Media Strategist

Sports is a burgeoning industry in India, poised for tremendous growth. At 3X3BL Pvt Ltd, I have been instrumental in pioneering the 3x3 version of Basketball Tournaments, affiliated with FIBA, the apex governing body for basketball worldwide.

Key Achievements:

• Successfully orchestrated and managed Season 2 of the 3x3BL tournament across six major Indian cities: Delhi, Aizawl, Kolkata, Chennai, Bangalore, and Mumbai.
• Led Broadcast Management for both Global YouTube and Television platforms, including international events held in Prague, Singapore, and China, endorsed by FIBA.
• Amplified social media presence (Global) across Instagram and Facebook, resulting in an impressive 400% organic follower growth.
• Spearheaded content curation and management for Season 2 and the FIBA 3x3 World Tour, engaging participants from 15 different countries in Hyderabad.
• Demonstrated expertise in data analysis for marketing strategies.
• Specialized in Press and Public Relations Management, excelling in orchestrating impactful press conferences.

Additional Strengths:

• Adept at effective communication, ensuring seamless team coordination.
• Skilled in dynamic stage presentations, delivering impactful keynotes.
• Expertise in social media propagation techniques across platforms.
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My role at 3X3BL Pvt Ltd has not only been instrumental in driving the success of Season 2 but has also played a pivotal role in expanding the footprint of 3x3 basketball in India. I am excited to bring this valuable experience and expertise to contribute effectively in future endeavors.