Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Siddarth Bhat

Mangalore

Summary

Dynamic customer service leader with extensive experience at Amazon, excelling in team management and performance monitoring. Proven track record in conflict resolution and customer feedback analysis, driving service improvements. Adept at training and mentoring, fostering a high-performance culture while enhancing customer satisfaction through strategic decision-making and effective communication.

Overview

6
6
years of professional experience

Work History

CS Team Manager

Amazon
Bangalore
08.2024 - Current
  • Supervised and supported a team of customer service representatives to ensure high-quality service delivery.
  • Handled complex escalations and resolved customer issues promptly and effectively.
  • Developed and enforced customer service policies and standard operating procedures to streamline operations.
  • Monitored team performance using key metrics such as RAP and response time to drive continuous improvement.
  • Trained, coached, and conducted regular evaluations to maintain high performance and service consistency.
  • Analyzed customer feedback to identify trends and recommended actionable improvements to enhance customer satisfaction.

CS Resolution Specialist

Amazon
Bangalore
08.2019 - Current
  • Provided exceptional customer service by actively listening to customer
    concerns and promptly solving problems.
  • Maintained a positive and professional demeanor while handling inbound and outbound calls for international and domestic processes.
  • Served as a Subject Matter Expert (SME) by mentoring new teams on company policies and procedures.
  • Conducted quality audits of customer calls to identify improvement
    opportunities and streamline processes.
  • Successfully handled escalated customer concerns for 5 years +,
    demonstrating strong product knowledge and upselling skills

Education

12th - PCMC

Canara P.U. Collage
Mangalore
07-2014

B.E Mechanical

Karavali Institute of Technology
Mangalore

Skills

  • Customer service
  • Team leadership
  • Performance monitoring
  • Standard operating procedures
  • Customer feedback analysis
  • Conflict resolution
  • Communication & Active Listening
  • Multichannel Support (Phone, Email, Chat)
  • Complaint Escalation Handling
  • Root Cause Analysis
  • Leadership & People Management
  • Communication & Collaboration
  • Strategic Thinking & Decision-Making
  • Tools & Technologies (If Relevant): Microsoft Teams, Slack, Zoom, Microsoft Excell, Microsoft Word

Languages

Konkani
First Language
English
Proficient (C2)
C2
kannada
Proficient (C2)
C2
Tulu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

CS Team Manager

Amazon
08.2024 - Current

CS Resolution Specialist

Amazon
08.2019 - Current

12th - PCMC

Canara P.U. Collage

B.E Mechanical

Karavali Institute of Technology

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Siddarth Bhat